Customer Support Executive, JustGiving

Salary not provided

Junior and Mid level

Remote from UK

Online fundraising platform

Posted today

Online fundraising platform

101-200 employees

B2CMarketplaceFundraisingCharity

Posted today

Salary not provided

Junior and Mid level

Remote from UK

101-200 employees

B2CMarketplaceFundraisingCharity

Company mission

To help people raise money for the charities and people they care about the most, and enable charities to receive donations from anywhere in the world.

Job

Company

Role

Who you are

Previous experience within Customer Support role
You will be extremely attentive, organised, caring and motivated
Great listener and confident communicator
Problem solver who is keen to get to the heart of the issue
You are able to thrive under pressure
PASSION FOR DOING GOOD! We're proud of what we do, you should be too

What the job involves

We work with an amazing community of fundraisers, charities and businesses, so we’re looking for someone who’s keen to become an expert in giving and making sure our community and the charities we work with are provided with an outstanding level of support and that their feedback is valued and acted upon.
You will be the voice of JustGiving, helping those who need it, when they need it; ensuring our customers are happy and successful in supporting the causes they care about. You’re a natural problem solver who is calm in the face of pressure, and you take real pride in representing what we do
Providing front-line support for JustGiving charities, companies, fundraisers, crowdfunders and donors
Working across all our channels (i.e. email, chat and - if the occasion arises, over the phone and in person too)
Escalating bugs and fixes through the appropriate channels to ensure that customer issues are resolved as quickly as possible
Listening out for inspiring customer stories and circulating them to the wider business - this helps everyone stay focussed on the voice of the customer
Handling difficult customer queries sensitively and confidently

Our take

JustGiving is the world’s leading online giving platform, helping individuals, charities and companies organise impactful campaigns to raise funds for a cause they care about. Since launching in 2000, JustGiving has helped to raise over £6 billion for good causes globally - managing almost 200 million donations from more than 180 countries.

The company makes money through the voluntary contribution of donors, having scrapped its UK platform fee in 2019, and most of the funds are invested in product development. In fact, the company has maintained its leading position mainly through continued innovation and platform upgrades; such as using behavioural science to redesign the platform's interface, and its most recent integration of generative AI.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

-5% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (3.1)

Company

Company benefits

Private pension scheme
Flexible working
GymPass membership
Cycle to work scheme
Volunteer for vacation - You can earn up to 3 extra vacation days by helping charities and local causes of your choice.
25 days holiday (excl. bank holidays)
Work from home opportunities
Health insurance

Company HQ

Waterloo, London, UK

Leadership

Mike Gianoni

(CEO (Blackbaud), not founder)

CEO of Blackbaud, the company that bought JustGiving in 2017.

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