Senior Client Success Manager, Bazaarvoice
$100-120k
OTE
UGC-based shopper engagement platform
Job no longer available
UGC-based shopper engagement platform
1001+ employees
Job no longer available
$100-120k
OTE
1001+ employees
Company mission
To build smarter shopper experiences across the entire customer journey.
Role
Who you are
- Significant experience with account management with attention to retention and revenue growth, ideally with another SaaS or e-commerce platform
- Excellent relationship building skills and proven experience cultivating productive executive champion relationships
- Ability to compel clients and internal stakeholders to act, and to hold them accountable to their commitments
- Demonstrated ability to manage multiple enterprise accounts concurrently
- Demonstrated ability to manage multiple work streams simultaneously and efficiently
- Attention to detail, highly organized, with an absolute focus on quality of work
- Strong team player with a “client-centric” attitude
- Outstanding oral and written communication skills
- Marketing program management experience preferred
- Bachelor’s degree and a minimum of 6 years of work experience in a client services or account management role managing Fortune 1000 clients
What the job involves
- Serves as the primary post-sale point of contact for clients / customers
- Uses in-depth knowledge of client industry and / or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products / services
- Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s) / services
- May recommend specific solutions to achieve customer’s desired result
- Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products / services; accountable for client renewal and retention results
- Ensures best practices are adopted for product use
- May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and / or Support
- May or may not be on a sales incentive plan that is based on individual and / or team sales results (e.g. , revenue, bookings, unit sales)
- This is an individual contributor role
- Discover and influence the client's internal metrics for success of the program and ensure the client knows how to achieve and measure those results
- Advise on strategies and tactics to create a healthy program
- Act as the business success expert in educating, guiding, and supporting clients, partnering with them to effectively develop consumer generated content programs
- Provide guidance and consulting for marketing best practices and ROI analysis for clients to gain the most value from their programs with Bazaarvoice
- Manage client lifecycle across a portfolio of named accounts
- Exemplify client centricity by serving customers above and beyond their expectations
- Using tools and troubleshooting techniques and exercising good judgement in decision-making to routinely deliver exceptional client support
- Help key stakeholders understand the value they are receiving from Bazaarvoice
- Manage client health by identifying, documenting, and working with multiple teams to mitigate risk and increase client satisfaction
Application process
- The successful candidate will be required to complete a background check. We will provide additional information and obtain your written consent before proceeding
Our take
User-generated content has become one of the biggest forces in online shopping and many people are turning to reviews from real customers instead of polished advertising campaigns. But that creates a challenge for brands, which now have to manage huge amounts of customer content while keeping it authentic and trustworthy.
Bazaarvoice is helping brands collect and share customer reviews, ratings, photos, and videos across online stores and social platforms. And its latest TikTok Shop integration allows brands to automatically place trusted customer reviews directly onto product pages, helping build trust and boost sales from day one.
Founded in 2005, Bazaarvoice now works with more than 13,000 brands and retailers worldwide, showing just how valuable authentic customer feedback has become in eCommerce. As shopping and social media continue to merge, demand for trusted user-generated content is only expected to grow, so its only likely Bazaarvoice will continue to grow too.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Mental wellness matters: All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.
- Improve your community and b:generous: We believe in investing our time and money to support our communities globally.
- Embrace wellness and reward others: Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.
- Paid sabbaticals: We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.
- Recognition-based culture: We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.
- Flexible work from home policies: The working world has changed. So have we.
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
Salary benchmarks
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