Senior Client Success Manager, Bazaarvoice
$100-120k
OTE
UGC-based shopper engagement platform
Be an early applicant
UGC-based shopper engagement platform
1001+ employees
Be an early applicant
$100-120k
OTE
1001+ employees
Company mission
Bazaarvoice's mission is to build smarter shopper experiences across the entire customer journey.
Role
Who you are
- Significant experience with account management with attention to retention and revenue growth, ideally with another SaaS or e-commerce platform
- Excellent relationship building skills and proven experience cultivating productive executive champion relationships
- Ability to compel clients and internal stakeholders to act, and to hold them accountable to their commitments
- Demonstrated ability to manage multiple enterprise accounts concurrently
- Demonstrated ability to manage multiple work streams simultaneously and efficiently
- Attention to detail, highly organized, with an absolute focus on quality of work
- Strong team player with a “client-centric” attitude
- Outstanding oral and written communication skills
- Marketing program management experience preferred
- Bachelor’s degree and a minimum of 6 years of work experience in a client services or account management role managing Fortune 1000 clients
What the job involves
- Serves as the primary post-sale point of contact for clients / customers
- Uses in-depth knowledge of client industry and / or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products / services
- Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s) / services
- May recommend specific solutions to achieve customer’s desired result
- Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products / services; accountable for client renewal and retention results
- Ensures best practices are adopted for product use
- May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and / or Support
- May or may not be on a sales incentive plan that is based on individual and / or team sales results (e.g. , revenue, bookings, unit sales)
- This is an individual contributor role
- Discover and influence the client's internal metrics for success of the program and ensure the client knows how to achieve and measure those results
- Advise on strategies and tactics to create a healthy program
- Act as the business success expert in educating, guiding, and supporting clients, partnering with them to effectively develop consumer generated content programs
- Provide guidance and consulting for marketing best practices and ROI analysis for clients to gain the most value from their programs with Bazaarvoice
- Manage client lifecycle across a portfolio of named accounts
- Exemplify client centricity by serving customers above and beyond their expectations
- Using tools and troubleshooting techniques and exercising good judgement in decision-making to routinely deliver exceptional client support
- Help key stakeholders understand the value they are receiving from Bazaarvoice
- Manage client health by identifying, documenting, and working with multiple teams to mitigate risk and increase client satisfaction
Application process
- The successful candidate will be required to complete a background check. We will provide additional information and obtain your written consent before proceeding
Our take
As more and more consumers turn to peer reviews and ratings to inform their purchasing, businesses seek to incorporate this user-generated content into their marketing efforts. Bazaarvoice enables this authentic customer-powered marketing, turning social media into social commerce for the world's best global brands.
Bazaarvoice allows consumers to create and share ratings, reviews, questions, answers, and stories about products and brands on its clients' websites. It then syndicates that content across the web to reach shoppers wherever they are, boasting a measured positive influence on purchase decisions. On top of this, the company also gathers customer intelligence which it analyses and provides to clients so they can make real-time, informed business decisions.
The company has continued to consolidate its position, for example with the 2021 acquisition of Curalate, as well as more recent acquisitions such as that of creator marketing platform affable.ai. With the trend towards consumer-to-consumer purchase influence still very much underway, the company should find ample opportunity for further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Dental & Vision plans
- Parental leave policies
- Mentorship with industry leaders
- Wellness programs
- Work from home opportunities
- Health insurance
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
Salary benchmarks
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