IT Support Engineer, Clari
$85-130k
+ Pre-IPO Stock Options
2-3 days a week in office (Sunnyvale, CA)
Revenue operations platform
Be an early applicant
Revenue operations platform
501-1000 employees
Be an early applicant
$85-130k
+ Pre-IPO Stock Options
2-3 days a week in office (Sunnyvale, CA)
501-1000 employees
Company mission
To transform our customer's revenue operations to be connected, efficient, and predictable.
Role
Who you are
- Ability to work in the Sunnyvale HQ office minimum of 3 days a week
- 3+ years of experience in a high-impact, fast-paced IT helpdesk environment handling a high volume of tickets with varying complexity
- Strong critical thinking skills, capable of independently solving complex problems
- This is an IT support and customer-first oriented role - excellent communication, critical thinking, and customer service are key
- Collaborate effectively with team members and cross functionally
- Advanced troubleshooting experience with Mac and Windows systems
- Expertise in administering Okta IdP, Google Workspace, and other Cloud and SaaS systems
- Proven self-starter with a track record of delivering on complex tasks, projects, and initiatives
- Some experience with programming/scripting, automation development, and SAML/SCIM is desired but not mandatory
- Ability to lift and carry up to 50lbs
What the job involves
- The IT Team at Clari is on a mission to establish an exceptional support team, and we need your help!
- We are in search of an empathetic and inquisitive problem solver who can challenge the existing norms and inspire those around them
- You will be the first point of contact and primary IT support for our headquarters in Sunnyvale, US, as well as for our globally distributed employees
- You will collaborate closely with our other IT team members and play a vital role on the team
- This role offers an opportunity to make a significant impact by refining our processes and implementing systems that address genuine business challenges
- Act as the primary point of contact for IT support, resolving daily IT issues for employees worldwide through our Slack channel and Jira IT project
- Facilitate all employee lifecycle IT processes, including onboarding/offboarding, orientations, and equipment setup/provisioning
- Administer, configure, license, and integrate corporate SaaS applications
- Build and maintain office network infrastructure
- Provide hardware, software, and network support for both HQ and remote employees
- Deliver AV support for HQ conference rooms and large events
- Manage, set up, and maintain assets within our MDM and Asset Management systems
- Perform and enhance daily IT processes, from recurring security/compliance audits to lifecycle and SaaS automations
- Champion excellent IT knowledge base documentation practices
- Support Okta (IdP) and manage new SAML integrations
- Configure, support, and maintain Atlassian products
- Assist with the execution and delivery of high-impact IT initiatives
Our take
Clari’s revenue operations software scrapes data stored in digital infrastructure such as marketing automation systems, CRMs, emails, calendars, and content management systems, before using AI to deliver revenue forecasts.
In short, its purpose is to remove any doubt or guesswork from revenue forecasts, allowing businesses to plan for the future with more certainty. Clari has built up a solid base of business customers so far including Adobe, Lenovo and Dropbox.
The company's surge in momentum makes a great deal of sense, with a 227% growth over three years and now managing over $4T in revenue for 1,500+ companies. With innovative AI-powered solutions like Clari Forecast for Consumption and Revenue Rexecution, Clari is helping enterprises navigate complex business models and boost sales productivity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2022
$225m
SERIES F
Mar 2021
$150m
SERIES E
Total funding: $496m
Company benefits
- Remote-first with opportunities to work and celebrate in person
- Medical, dental, vision, short & long-term disability, Life Insurance, and EAP
- Mental health support provided by Modern Health
- Pre-IPO stock options
- Well-being and professional development stipends
- Retirement 401(k) plan
- 100% paid parental leave, plus fertility and family planning support provided by Maven
- Discretionary paid time off, monthly 'take a break' days, and Focus Fridays
- Focus on culture: Charitable giving match, plus in-person and virtual events
Company HQ
Sunnyvale, CA
Leadership
Andy Byrne
(Co-Founder & CEO)Andy has over 19 years of experience in Sales, Marketing, and Business Development. They were previously VP of Business Development at Clearwell, a leading provider of electronic discovery software.
Venkat Rangan
(Co-Founder & CTO)After studying Computer Science at Miami, they worked as a VP at Lucent Telecommunications and Rhapsody Networks, prior to co-founding Clearwell Systems.
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