Technical Program Manager, Parloa

Salary not provided

+ Equity package

Junior and Mid level

Berlin

Remote from Germany

More information about location

AI agent management platform

Open for applications

AI agent management platform

501-1000 employees

B2BArtificial IntelligenceCustomer serviceSaaS

Open for applications

Salary not provided

+ Equity package

Junior and Mid level

Berlin

Remote from Germany

More information about location

501-1000 employees

B2BArtificial IntelligenceCustomer serviceSaaS

Company mission

To help companies create outstanding customer conversations with AI because people deserve great customer service.

Job

Company

Role

Who you are

2+ years of experience in technical program management, program management, or delivery management for SaaS or enterprise software
Hands-on experience delivering solutions in Contact Center/CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms
Solid grounding in Agile/Scrum, Hybrid, and Waterfall methodologies, with judgment on when to apply each
Proven track record managing multiple concurrent projects with global, distributed teams
Fluent in English and German

What the job involves

As Technical Project Manager, you will own the end-to-end delivery of high complexity Agentic AI deployments for enterprise customers, running your pod (TPM, Forward Deployed Engineer, Agent Architect) as a single accountable delivery unit from scoping through go-live and hypercare
This is your opportunity to sit at the center of how global enterprise brands adopt Agentic AI, translating technical complexity into business outcomes for executive stakeholders at companies like Booking.com, SAP, and Allianz
Project Delivery: Own scope, schedule, budget, risk, and quality for assigned Agentic AI customer projects, selecting the right delivery methodology (Waterfall, Agile, or Hybrid) for each customer context
Customer & Stakeholder Management: Act as the primary delivery contact for customer sponsors, IT, and business stakeholders, running governance calls, steering committees, UAT readouts, and go-live reviews
Cross-Functional & Pod Coordination: Align Forward Deployed Engineers on integration readiness and Agent Architects on discovery and conversational design, while coordinating with Sales, Solution Engineering, Product, and Support across the customer journey
Methodology & Process Discipline: Facilitate sprints and retros or lead stage-gate reviews depending on methodology, and enforce documentation standards across charters, design docs, runbooks, and handovers
Metrics & Reporting: Track deployment KPIs such as time to first agent in UAT and milestone on-time rate, and report delivery status and risk posture to internal and external stakeholders

Application process

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Our take

There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.

On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.

The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

140% employee growth in 12 months

Glassdoor (4.4)

Company

Funding (last 2 of 5 rounds)

Jan 2026

$350m

SERIES D

May 2025

$120m

SERIES C

Total funding: $569m

Company HQ

Kollwitzkiez, Berlin, Germany

Leadership

Malte Kosub

(Co-Founder & CEO)

Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.

Salary benchmarks

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