Manager Forward Deployed Engineering, Taktile

• If you’re passionate about tech and AI, and have extensive experience with Python, SQL, and REST APIs, you’ll thrive here
• You bring 8+ years of engineering or technical deployment experience that includes customer-facing work
• You had first experience of leading a technical customer-facing team of 3x direct reports
• You have strong technical background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics, and Data Science
• You can write and review production-grade code using Python and SQL. You possess a strong understanding of REST APIs
• You excel at breaking down complex problems and making quick, well-informed decisions even under pressure
• You build strong relationships with both technical and business stakeholders at all levels, driven by curiosity and a customer-centric mindset that helps you understand their needs and solve their challenges
• You are creative and proactive, always seeking new ways to deliver value and stand out with customers
• You are collaborative and work well with your peers in product teams, engineers and other GTM teams
• You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business
• You have excellent written and spoken English
• You are open to a hybrid work model and can work from our NYC office at least three days per week

Desirable

• Taktile is a high-growth, post product-market-fit start-up, on a fast trajectory to becoming market leader in the field of automated decisioning
• We are looking for a Forward Deployed Engineer Manager to help us transform how our customers make critical business decisions by overseeing a team of Forward Deployed Engineers onboarding them onto Taktile and ensuring they get real value from our platform
• You ensure your team acts as a trusted advisor and supports customers in reaching their goals while maximizing Taktile’s impact
• Oversee Taktile deployments in production, technical delivery across multiple projects from scoping to stable production traffic
• Apply technical expertise, problem-solving skills and creativity to help organizations address real-world challenges by partnering and problem solving with your team members. Your day could include reviewing solution architectures, co-developing decision logic or AI agents, or aligning with key customer stakeholders together with your team members
• Reliably review solution design and scoping proposals, sequence delivery, and proactively remove blockers. You are making thoughtful trade-offs between scope, speed, and quality to ensure successful and timely project delivery
• Manage capacity of your team and partners with RevOps/Customer operations to improve or introduce scalable processes to the Forward Deployed Engineering teams at Taktile
• Partner with Taktile’s product management team to turn your understanding of customer needs into actionable product insights, directly influencing the evolution of Taktile’s product roadmap
• You play a key role in scaling the Forward Deployed Engineering function by creating reusable resources, best practices, and tools that share your expertise and drive organizational growth
• You actively coach and mentor Forward Deployed Engineers on your team, supporting their development and success
• You hire, grow and retain a team of exceptional Forward Deployed Engineers