Customer Lead, Quorso
EMEA
£60-80k
1-2 days a week in office
AI co-pilot powering retail operations
Open for applications
AI co-pilot powering retail operations
21-100 employees
Open for applications
£60-80k
1-2 days a week in office
21-100 employees
Company mission
To make managing stores simple, productive and fun.
Role
Who you are
- 4-6 years experience at a major consulting firm as a high-performer: planning, executing and managing engagements and managing senior client stakeholders
- Retail Operations experience
- It’s the type of role where you’ll need to have the ability to converse and have presence with Senior customers, but also reach down and get your hands dirty (we are a lean team of strong individual contributors)
- You will need to be highly emotionally astute and have the ability to both lead, align and focus all types of people (both internal and external) around common goals and timelines
- You’ll regularly be using Excel, Alteryx, PowerPoint, SQL, and Figma, so experience with those tools is desirable (though we like quick learners too)
- A highly driven and self-starting individual with a strong sense of urgency
- Self-directed and resourceful with a strong predisposition to delivery
- Able to multi-task and manage a parallel set of clients
- Able to develop a big-picture plan and also execute meticulously against it
- Creative and analytical with strong business acumen
- An excellent written and oral communicator
- An innate ability to work with types of different people
- An effective leader
- Humble and to the point
- Entrepreneurial in outlook
What the job involves
- This is an incredibly important role for us as here at Quorso
- As part of the Customer team, you will be responsible for building and managing relationships with some of Quorso’s highest profile enterprise customers in Europe
- Your engagement will largely be with retailers’ Retail Operations teams & Store Directors
- You will work closely with other members of the customer facing teams
- You will also need to collaborate with Quorso’s Product, Marketing, and Software Engineering teams, as keeping everyone in sync across the business is critical to success
- You will interact on a daily basis with our customers, from CXOs and other executives to store managers
- This is a hands-on and multi-skilled role: part entrepreneur, part trusted customer thought-partner, part account manager, part project manager, part end user coach, product guru, and evangelist
- Building trusted relationships with retail clients and executive teams
- Scoping and designing Quorso experiences and use cases for prospective clients
- Overseeing and project managing data implementations for our customers
- Creating business cases and financial models
- Analyzing and driving customers’ engagement and success
- Delivering business insights to customers (manipulating big data sets)
- Collecting customer and user feedback, and identifying new product features for Quorso
- Issue handling and timely escalation when appropriate
- Organic growth of customer accounts (licence renewals, expansions, use case ideation)
- Building your, and Quorso’s, presence, e.g., via regular social media engagement
- Networking, meeting and building relationships with prospective clients
Salary benchmarks
Our take
Every business wants to improve performance. As data becomes richer and more accessible, the potential for performance improvement becomes greater. Quorso's software turns overwhelming information and data into personal, highest-impact actions for every manager and business leader.
For many companies, vast investment into IT has not been met by equal growth in productivity, as it can be difficult to translate the masses of information from big data into specific actions. Quorso's powerful, behind-the-scenes algorithms are met by an easy and intuitive interface, making it quick to grasp and implement. The Quorso Copilot leverages intelligent workflows to help businesses take effective action, whilst measuring impact and surfacing crowdsourced business insights automatically to central teams. Every level of store operations is connected in a single tool, ensuring each colleague is always doing their most productive work to hit KPIs and drive continuous improvement.
Quorso has already seen success with market leaders such as Dollar General, Walmart International, Tractor Supply Company and more of the biggest retailers in the world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
14% female employees
25% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2019
$5.2m
SERIES A
Apr 2018
$5m
EARLY VC
Total funding: $11.5m
Company benefits
- Life balance: We know that taking a break (to rest, recharge or have fun) is healthy and important. So we have a pretty relaxed and flexible approach to working from home and a generous vacation policy. We are also closed over Christmas, so everyone can start the new year fresh. We offer time-off allowances for other life challenges, family leave entitlements and well-earned sabbaticals too
- Learning and growing: We encourage all Quorsans to embrace their growth mindset. In addition to our burgeoning library, coaching culture and catered Lunch & Learn sessions, we also have clear growth frameworks and healthy training grants, to support ongoing learning and professional development
- Great locations: We have fun, supportive offices in the lively Holborn area in London, the beautiful historic Podil district in Kyiv and the buzzy borough of Chelsea in New York City. And other team members further expanding our Quorso footprint in the US and Europe
- Getting there: We have a no-fuss travel support plan to help you with trains, tubes or bike funding, making journeys cheaper (and sometimes healthier too). LONDON ONLY
- Health matters: Looking after your physical and mental wellbeing is our top priority. We offer excellent Private Medical Insurance to give you peace of mind and keep you healthy and happy. Our medical plan covers the best hospital choices and requires no excess payments. We also provide health cash plans and gym membership options
- Future focused: We offer an employee retirement plan and every Quorsan also gets a stake in our company – because we believe that, as each one of us contributes to our growing success, we should all have equity ownership. LONDON: pension scheme. US: 401k
- Some extra help: We provide life insurance and income protection schemes and offer a generous Employee Assistance Programme with a 24/7 helpline and in-person confidential counseling sessions for advice on personal, health, medical and legal matters whenever you need it. LONDON ONLY
- Looking after the pennies: We have a comprehensive discount scheme, offering exclusive discounts on thousands of products and services in high street stores, supermarkets and online. Plus great money off deals at cinemas, theatres, travel, holidays, electronics (phones and laptops), utilities, theme parks and much more. LONDON ONLY
- The little (and big) things: We’re focused on a big goal, but that’s never stopped us from having fun. We take time to laugh together, support each other, celebrate success and share Friday beers. We have regular get-togethers, quarterly parties, and annual offsites, with frequent treats and quality coffee always provided
Company values
- Smart but simple solutions: We believe it is the hardest problems that require the most simple, elegant answers. Quorosans are proactive, committed and innovative problem-solvers
- humble and always improving: We know that continuous progress is fuelled by curiosity. Quorsans are sconstantly questioning, honing their skills and graciously learning
- Go big, or go home: We are restless and aspire to make a huge impact in the world. Quorsans are bold, brave, nimble and trust in each other's expertise
Company HQ
Covent Garden, London, UK
Leadership
Julian Mills
(Co-Founder & CEO)Previously founded Global Infrastructure Initiative where they served as Co-Chairman. Prior to that, they were a Partner at McKinsey & Company, and a Turnaround Executive at Christie's.
Daniel Slowe
(Co-Founder & CPO)Began their career as an Investment Banking Analyst at JPMorgan Chase & Co before moving to McKinsey & Company where they worked as a Business Analyst and Associate.
Phil Thorne
(Co-Founder & CFO)Graduated from the University of Oxford with a degree in Economics & management. Previously the Vice President of J.P. Morgan.
Diversity, Equity & Inclusion at Quorso
- We are a diverse and inclusive team: we welcome and highly value people of different backgrounds, experiences, abilities and perspectives (this is where our best ideas come from!)
- We are an equal opportunity employer. If there’s anything about the interview process that might be difficult for you, let us know. And if you don’t hit 100% of the criteria outlined below but just have a good feeling that you’d love this role, please don’t hesitate to apply
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