Technical Engineer, Lemonway
2+ days a week in office
Payment solution for marketplaces & alternative finance platforms
Open for applications
Payment solution for marketplaces & alternative finance platforms
101-200 employees
Open for applications
2+ days a week in office
101-200 employees
Company mission
Lemonway's mission is to help marketplaces make payment flows organised and seamless.
Role
Who you are
- Relevant experience in multi-channel technical support at a SaaS company (2/5+ years of related experience)
- Strong interest in APIs and payment technology
- Problem solver and team player
- Ability to solve difficult issues with little supervision
- Ability to collaborate with internal and external stakeholders and all levels of management
- Ability to understand and articulate technical concepts and translate them into business relevant practices
- Experienced using Zendesk, Jira, Kibana, Postman, Notion or similar software
- Some programming experience is a plus (SQL and scripting)
- An effective written and verbal communicator
- Languages: Fluent in English & French is mandatory
- Education: a university degree in business, engineering/IT or other
What the job involves
- The Technical Engineer will be responsible for monitoring & analyzing existing systems and operations for our customers
- The main mission will be to identify potential problems and to propose functional and tech improvements
- This Technical Engineer role reports into our Solution Delivery & Implementation Team Lead
- You will be autonomous on your projects and in direct contact with customers
- Also, you will interact with other internal teams (Squads & Infrastructure & Database teams in Tech department, Customer Care) to deliver the expected value to the customers
- Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
- Reproduce technical issues and dive into Lemonway integrations (API test, Kibana monitoring, Postman tests, …)
- Lead technical demo to customers (pre and post sales)
- Interact daily with Tech department to provide technical action plans or take ownership of cases that require escalation (eg. hotfix, data update)
- Participate in product conversations with internal teams based on feedback from clients’ interactions
- Train as a highly knowledgeable tech specialist in Lemonway products
- Participate in cross-team projects where your Lemonway product knowledge is required
- Ensure customers activities are in line with established metrics
- Be responsible for building and maintaining strong relationships with customers
- The Product Portfolio
- Lemonway product portfolio includes all channels and methods of interacting with Lemonway products and services that our customers and internal stakeholders access to including:
- Public API and associated developer experience (including sandbox)
- Front-end portals for a diverse user base (partners, merchants, and back offices for internal activities from Compliance to Payments)
- Onboarding journey for partners and customers/merchants
- 3rd party integrations / connectors
- It is organized in two main topics:
- Payment: how merchants get paid. It includes all our payment method and the management of their operations
- Account/Customer Experience: how merchants onboard and access to their Lemonway services
- You will be involved across this complete portfolio
Our take
Lemonway is a payments company that provides white-label B2B solutions including payment processing, wallet management, and payment solutions to marketplaces and crowdfunding platforms in Europe. The company have made major strides in partnerships over recent years, with Onfidio for Selfie onboarding, Tink for payment initiation services, and Ripple for instant euro-to-euro transactions.
This demonstrates a gradual feature-expansion strategy that mirrors that of French super-app Lydia, or UK challenger bank Starling - all disruptive financial service startups that have ridden the banking revolution wave to a leading position in the thriving European fintech sector. It makes sense, too: with fintech advances producing pivotal new innovations by the year, and customer preferences and expectations undergoing a period of relatively remarkable change, the ability to adapt as a financial institution is not just appealing - it’s crucial.
Lemonway appears to be performing well with this model, too, with the number of payments processed increasing into the multi-billions over recent years, and a growing European Presence. Lemonway has developed a strong, flexible business in a sufficiently important, yet narrow, niche that will pay dividends going forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-22% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2019
$42.2m
SERIES B
Jul 2018
$10.6m
SERIES A
Total funding: $54.7m
Company benefits
- Flexible working and remote policy up to 3 days a week 🏠
- 50% reimbursement of your Navigo pass 🚅
- Food allowance with a Swile card 💳
- Health Insurance from Mutuelle Alan 👩⚕️
- Annual Holidays Bonus ✈️
- 25 days of holidays and RTTs 🌴
- Parental Act Policy 🍼
- Annual and Quarterly Events 🎉
Company HQ
Sentier, Paris, France
Articles
Leadership
Antoine Orsini
(CEO)Prior to Lemonway, worked as Customer Service Director at Nestlé Waters, and then went on to found the Active Players lead generation service for contractors.
Damien Guermonprez
(Executive Chairman)Previously CEO at Oney Banque Accord, Aon France, and Buy Way Personal Finance.
Salary benchmarks
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