Investigation Specialist, Amazon
Danish and English, 6 Months Contract, RCO
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- * Proficiency in both English and Danish (C1/C2 level) with an ability to compose grammatically correct, concise and accurate written responses
- * Experience working with Microsoft Office including Outlook, Word and Excel
Desirable
- * Previous work experience in a customer service/retail environment
- * Knowledge of or experience in a fraud/risk management environment
- * Experience in insurance, finance, data analysis, research, translation or training
- * Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority
- * Self-disciplined, diligent, proactive and detail oriented
- * Excellent problem-solving skills
- * Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
What the job involves
- You must be located in the UK
- It is 6 month contract position
- We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience
- Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk
- * Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customer’s, or merchants
- * Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk
- * Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines
- * Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution
- * Participate in other special projects/assignments and Partner with appropriate business teams as necessary
- * Consistently achieve/exceed weekly productivity and quality standards
- The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers.
- As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com
- The team's schedule is organized in shifts and weekends to accommodate Amazon´s opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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