IT Support Engineer, AlphaSights
$75k
More information about location
3-5 days a week in office
Connecting businesses with industry professionals
Open for applications
Connecting businesses with industry professionals
1001+ employees
Open for applications
$75k
More information about location
3-5 days a week in office
1001+ employees
Company mission
On a mission to unlock humanity’s knowledge and power progress for professionals, businesses, and society.
Role
Who you are
- 1+ years full-time work experience required in relevant roles (IT Generalist or Helpdesk in a corporate environment). Part-time experience will be considered
- Bachelor’s Degree
- Excellent understanding of Apple hardware and macOS/iOS
- Excellent track record of successful service delivery
- Results-oriented, user-focused mindset
- Excellent communication skills
- Naturally positive attitude, with the ability to maintain patience and composure under pressure
- Positive, team-oriented mindset, with a natural willingness to always go the extra mile
- Evidenced problem-solving skills, comfortable navigating ambiguity
- Thrives in a results-oriented, fast-paced environment
What the job involves
- AlphaSights is looking for a proactive and driven individual to join the IT Engineering team. We are a digital business in which continuous uptime and smooth IT experience is central to our success
- The role of the IT Engineer, therefore, represents a visible and valued opportunity for the right candidate to have an immediate impact in the San Francisco office
- From day one, you will be given areas of responsibility and be expected to manage your own time
- You must maintain a positive, problem-solving mindset, and approach your work and the company’s IT environments with a real sense of ownership
- You must also be proactive, creative, and enjoy interacting with others
- We expect you to always be looking for ways to improve your work while at the same time being committed to helping the wider team succeed
- We are looking for a team member seeking a career as an IT generalist, keen to develop a wide range of skills and knowledge
- Troubleshoot tech issues, in person and remotely, including help desk operations and deskside support
- Configure and deploy Macs (via MDM solution), VoIP phones, hardware, and networking equipment
- Implement, test, and monitor IT infrastructure to ensure optimal performance, including network and telephony systems
- Monitor projects and new technology roll-outs
- Assist in office relocations, expansions, and densifications in home office and remote locations
- Maintain meeting room hardware for conference calls and video conferencing
- Set up and manage user subscriptions and accounts
- Maintain the company’s IT hardware asset register, monitoring, and ordering stock
- Support both our proprietary and third-party software applications
- Collaborate with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly
Our take
Businesses often invest significant time and effort into finding expert knowledge in a process that can be a difficult and arduous. AlphaSights bridges the gap between businesses and industry experts by sourcing people with relevant knowledge so businesses don't have to.
Through use of artificial intelligence, AlphaSights is able to provide an end-to-end service for businesses whilst rigorously complying with company requirements. A central, ever evolving system allows the company to keep on top of the new and most relevant industry professionals in real time to provide tailor-made and effective service.
AlphaSights supports private equity funds, hedge funds, consultancies, Fortune 500 companies and Social Impact & Non Profits.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
4% employee growth in 12 months
Company
Employee endorsements
Career progression
"AlphaSights has 2 instances per year in which employees can be chosen for elevation, as early as with 1 year experience the person can get a..."
Funding (1 round)
Jan 2008
$8.4m
SEED
Total funding: $8.4m
Company benefits
- A team-oriented, strong supportive culture that emphasises professional development and celebrating success
- Professional development opportunities that work to ensure that you’re supported, along with an opportunity for internal upward mobility as our growing team continues to scale
- Comprehensive medical benefits (health, vision, and dental)
- Subsidised lunch programme, corporate gym discounts, monthly team events, free breakfast & snacks
- Holiday allowance, excl. public holidays
Company values
- Results-orientation: Are you energized by results and outcomes?
- Drive: Do you excel beyond what’s asked of you?
- Adaptability: Do you thrive in an ever-changing environment?
- Humility: Do you view yourself as a constant ‘work-in-progress’?
- Empathy: Can you see the world through other’s eyes?
Company HQ
City of London, London, UK
Articles
Leadership
Max Cartellieri
(Co-CEO)Has been a Consultant at McKinsey & Company and Investment Executive at BC Partners. Co-founder and CEO at Ciao for seven years.
Andrew Heath
(Co-CEO)Previously Associate at the Boston Consulting Group and Managing Director at GoIndustry.
People progressing
After joining AlphaSights back in September 2019 as part of the Lateral Recruitment function, Pip has helped to grow our teams across the business and elevate into the Senior Recruiter role.
After graduating in 2016, Will joined AlphaSights in our Client Services Team. In this time, he has worked on a variety of different projects and recently progressed into a Vice President role.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at AlphaSights
- We believe that investing in DEI is the right thing to do and is vital to driving progress. We go the extra mile to build teams of people with diverse backgrounds and experiences, because diversity of thought drives innovation and knowledge diffusion which creates value for our clients, employees and society
- Diversity. We strive to build diverse teams, so we heavily invest in identifying and attracting top talent with diverse backgrounds and experiences
- Equity. Fair and equal treatment is in our DNA. Our processes, culture and values are designed to ensure everyone is treated equitably and with respect
- Inclusion. Our community is vibrant and we want all employees to have a feeling of belonging at AlphaSights. Through our Employee Resource Groups (ERGs) we provide support and community for employees globally
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