Director of Product Management, EverCommerce

• As a seasoned Director, Product Management, you've demonstrated expertise in driving growth and scalability through innovative product development and team building
• Your track record of nurturing high-performing teams is renowned, and your ability to adapt organizations for expansion has been instrumental in securing top talent
• Collaborative by nature, you excel at bridging the gap between cross-functional stakeholders to deliver exceptional results
• 12+ years of experience in product management or a related field, with a focus on self-serve SaaS products
• 5+ years of experience managing a product team
• Proven track record of driving meaningful product growth and customer satisfaction through data-informed decision-making
• Strong understanding of software as a service (SaaS) business models and product-led growth
• Strong understanding of the needs of SMB customers, ideally in the home services industry
• Excellent communication, collaboration, and stakeholder management skills
• Experience with agile development methodologies and product roadmapping tools
• Familiarity with data analytics and performance metrics

Desirable

• We are looking for a Director, Product Management to focus on a segment of our EverPro self-serve SaaS products (including the Joist & Invoice Simple products), driving growth, usage and customer satisfaction across multiple products
• The successful candidate will be responsible for developing and executing product strategies that meet the evolving needs of our customers, while also delivering business objectives
• Join our product leadership team as a key member, reporting directly to our Head of Product, EverPro
• Product Vision and Strategy: Develop and communicate a comprehensive product vision and strategy across your self-serve SaaS products, aligning with company goals and objectives
• Product Roadmapping: Create and maintain a robust product roadmap that prioritizes features, capabilities, and timelines for each product, ensuring alignment with customer needs and market trends
• Cross-Product Collaboration: Foster collaboration among cross-functional teams (Sales, Marketing, Support, Success) to ensure seamless integration of products and services, driving a cohesive customer experience
• Product Development and Launch: Oversee the development and launch of new features and products, ensuring they meet quality, usability, and performance standards
• Customer Insights and Feedback: Gather and analyze customer feedback, usage data, and market trends to inform product decisions and drive innovation
• Competitive Analysis: Conduct regular competitive analysis to identify market gaps, trends, and emerging technologies that can inform product development and strategy
• Product Metrics and Analytics: Develop and track key performance indicators (KPIs) and metrics for each product, providing data-driven insights to optimize product performance
• Stakeholder Management: Effectively communicate product plans, progress, and results to stakeholders, including executives, customers, and partners
• Change Management: Lead and manage change initiatives across the organization, ensuring a smooth transition from one product iteration to another
• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid