Senior Client Success Manager, LEAP Legal Software
$90-110k
+ Company Shares Opportunity
Productivity software for legal practices
Job no longer available
Productivity software for legal practices
101-200 employees
Job no longer available
$90-110k
+ Company Shares Opportunity
101-200 employees
Company mission
We help law firms be more productive. We envisage a world where people wake up each day inspired to make a positive impact on other people’s lives through their job - no matter what that job is.
Role
Who you are
- Previous people leadership experience or demonstrated ability to coach and mentor peers or junior team members
- Strong relationship-building and communication skills, with the ability to navigate complex client environments and influence outcomes
- Conflict management & resolution to prevent early churn or client escalations
- Knowledge of accounting and billing processes, including QuickBooks Online, bank reconciliation, LEDES billing, and trust accounting best practices
- Knowledge of Integrations and ability to upsell
- LEAP reporting
- Deliver high level of client interaction with exceptional oral and written communication
- Top candidates will have the ability to think on quickly on their feet and thrive in fast paced environments
What the job involves
- Our Client Success team is a group of proactive, relationship-driven professionals dedicated to ensuring our clients achieve measurable value from their LEAP investment
- We’re trusted advisors, adoption champions, and strategic partners who turn satisfied clients into enthusiastic advocates
- You’ll partner with law firms to help them reach their goals, maximize efficiency through LEAP’s technology, and deepen engagement across the client lifecycle
- Serve as the primary point of contact for strategic assigned firms, fostering trusted relationships with key stakeholders including firm owners, decision-makers, and LEAP champions and be responsible for maintaining excellent client relationships
- Drive early adoption and long-term success through proactive outreach, regular check-ins, and strategic success planning
- Facilitate recurring business reviews (QBRs) and success check-ins to identify opportunities for increased usage, new integrations, or process automation
- Collaborate cross-functionally with Product, Support, and Training teams to resolve issues, share insights, and improve client experience
- Provide guidance on best practices for billing, reporting, accounting integrations (e.g., QBO, LEDES), and document automation workflows
- Identify and act on expansion and upsell opportunities based on client needs and usage patterns
- Lead and mentor a small team of Client Success Managers, providing coaching, development, and performance feedback to help them grow in their roles
- Contribute to the continuous improvement of Client Success programs, playbooks, and resources that drive scalable engagement across our portfolio
Our take
Managing a legal practice takes an immense amount of time and skill, and this can draw practices away from their clients. Leap solves this problem by offering a suite of practice management, accounting and collaboration tools.
Leap has gained a great deal of traction since its launched, largely because it offers practices a comprehensive, all-in-one solution that is proven to improve productivity. Leap now has offices in six countries and is trusted by over 61,000 lawyers around the world. This is testament to the platform's considerable value.
Leap has secured a strong lead in the legal software market, but it will need to continuously build its product in order to remain as competitive as possible.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Company benefits
- 8% Employer Pension Contribution
- Private Health Insurance, including Optical and Dental
- Professional Development Fund - £500 yearly allowance to grow and upscale your career
- £50 a month Gym Contribution - your choice of facility or activity
- Employee Assistance Program
- Monthly Office Socials
- Enhanced Parental Leave
- Yearly Service Rewards
- 25 days holiday (plus 8 bank holidays)
- Cycle to work scheme
- Perkbox Membership
- Life Insurance Cover
- Volunteer Day - We offer 1 day per year for a charity of your choice
Company HQ
Twickenham, UK
Leadership
Gareth Walker
(CEO)Previously Client DeliveryManager at LEAP, was a Helpdesk and IT Manager at Peapod Legal Office and was the Deputy Manager at Ladbrokes.
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