Inbound Upholstery Sales Agent, Wayfair
$16/hour + Uncapped Monthly Bonus potential
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
$16/hour + Uncapped Monthly Bonus potential
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Sales Experience: 1 - 3 years of previous sales experience with demonstrated success in meeting or exceeding KPI’s or performance metrics. (Previous technical category sales experience is highly preferred.)
- Category Knowledge: sales knowledge, strong business acumen, and ability to use your expertise to assist customers through their purchasing needs
- Adaptability: You must have a willingness to adapt and grow in a fast paced, high growth industry
- Technical Proficiency: Comfort with learning new tools or systems and previous experience with Google, Microsoft office or other email platforms, video conferencing, multiple screens, spreadsheets, etc
- Internet Speed Requirements: Ability to maintain internet speeds of 25mbps (download) and 5+ (upload) to support voice traffic and HTTPS web traffic. You must be hardwired, no wifi permitted
- Training: Wayfair wants to ensure your success, this is why our sales training is 100% mandatory. We are unable to accommodate any absences, time off, or tardiness during this initial time frame
- Private Workspace: This is a work from home position where you will be working virtually. A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.) Wayfair will provide the equipment needed
- Education: Bachelor’s degree or college diploma equivalent is preferred, but not required
- Effective Communications: Strong command of written and verbal communications to drive your performance
- Multitasking Ability: Capable of handling multiple conversations or customers simultaneously while maintaining an excellent customer experience
What the job involves
- Grow and Leverage Sales Expertise: Use your deep product knowledge and strong sales skills to help Wayfair customers navigate purchases within the applicable category
- Meet a High Performance Bar: Meet or exceed your monthly revenue, calls per day targets, and/or other established KPIs in alignment with business expectations
- Influence Sales: Utilize and expand your skills in selling products in a high growth and technical category through creative offerings and impactful initiatives
- Engage Customers: You will communicate with inbound customers as well as outbound follow ups for specialized category sales inquiries, working to create a positive customer experience from start to finish
- Adapt to Rapid Change: Engage in a high-energy, focused, and dynamic work environment where there can be quick pivots in our products, promotions, offerings, and operations
- Collaborate Effectively: You’ll bring a willingness to share your innovative ideas and solutions to help make Wayfair a first in class customer experience
- Continuously Learn: Grow through Wayfair’s world class training and continuous career development opportunities You’ll be trained on our offerings, software, processes and supplier capabilities
- Act as a Brand Ambassador: Embody the Wayfair People Principles as a North Star in all your work to provide a first class customer experience. Exemplify a positive and professional attitude on a daily basis with customers and your team members
- We are seeking highly motivated sales professionals with a strong technical background to join our category sales team, specializing in the Upholstery market. In this role, you'll leverage your expertise to drive exceptional sales results through meaningful customer interactions.
- Your ability to understand and communicate complex product features will be key in helping customers make informed purchasing decisions and achieve your sales goals. If you love to connect with customers and help them find and purchase amazing products, then Wayfair may be the perfect place for the next steps in your career!
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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