Technical Writer, Deel

• If you're someone who thrives on organization and enjoys the challenge of making content user-friendly, this role is for you
• Bachelor's degree in Computer Science, English, Communications, Business, or relevant technical field
• 5+ years of experience as a technical writer
• Excellent written and verbal communication skills in English
• Ability to simplify complex technical concepts for diverse audiences
• Proven experience creating technical documentation, including guides, code examples, and API libraries
• Strong knowledge of technical information architecture
• Experience designing infographics to explain technical processes
• Familiarity with Confluence, Jira, ZenDesk, Figma, and other collaboration tools
• Attention to detail with a focus on accuracy and clarity

Desirable

• Deel is on the lookout for a dedicated Technical Writer (Policies and Procedures) to join our Knowledge Team
• The Knowledge Team at Deel is responsible for managing and scaling crucial information about our products and services throughout the company
• This role focuses on enhancing internal understanding and compliance through well-crafted, easily digestible policy documents and SOPs
• Work with subject matter experts to create clear, accessible technical content for both internal and external users
• Build and maintain a comprehensive, scalable product knowledge base
• Audit and update existing content regularly to ensure clarity, accuracy, and relevance
• Collaborate with product and enablement teams to deliver timely and impactful release notes and product updates
• Create contextual in-app content to guide users when and where they need it
• Develop and maintain API and integration documentation tailored to developer needs
• Advise teams on content strategy, writing best practices, and technical documentation standards
• Implement and enforce consistent content style guidelines across all documentation
• Become an expert on Deel’s products, services, policies, and localised requirements
• Leverage data and feedback to identify content gaps, measure impact, and recommend process or tooling improvements
• Work directly with senior leadership and stakeholders to develop structured SOPs and internal policy documentation that support operational clarity and compliance
• Support General & Administrative (G&A) teams with content drafting - providing templates, style guidance, and editing support to ensure quality and consistency
• Maintain and evolve SOPs and policy content in response to process changes or regulatory updates
• Collaborate with Go-to-Market and operational teams to ensure procedural documentation reflects the most current workflows
• Help enable company-wide understanding and adoption of policy updates through clear, accessible content
• Optimise procedural and policy-related content for a global audience — ensuring it is inclusive, localised, and easy to understand
• Structure and enhance documentation to improve visibility and accuracy in AI-driven search tools
• Continuously test and refine content to validate that AI tools deliver the most relevant, contextually correct outputs