Support Engineer, Supabase
EMEA Hours
+ Equity.
Open-source development tools
Job no longer available
Open-source development tools
21-100 employees
Job no longer available
+ Equity.
21-100 employees
Company mission
Supabase's mission is to build an incredible developer experience around the world's best open-source tools.
Role
Who you are
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have database administration experience, it’s a plus
- Excellent communication skills and fluency in English
- Skilled in using Linux/Unix operating systems and the command line
- Experienced working with GitHub Issues and Discussions
- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js
- Bonus points if you're familiar with authorization and authentication
- We are primarily looking for someone in Europe, Africa, or Middle Eastern time zones for this shift
What the job involves
- Supabase is an open-source Firebase alternative built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres
- We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase
- The support team is globally distributed with a strong focus on minimizing time to fix and works closely with the product engineering and growth teams
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members
- Monitor multiple feedback channels, e.g. Github Issues & Discussions
- Identify where internal tooling might be developed or obtained to improve support efficiency
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing
- It is a full-time position covering normal working hours in EMEA timezones, Monday to Friday
Application process
- The entire process is fully remote and all communication will happen over email or via video chat
- Once you've submitted your application, the team will review your submission, and may reach out for a short screening interview over video call
- If you pass the screen you will be invited to up to four follow up interviews. The calls:
- Usually take between 20-45 minutes each depending on the interviewer
- Are all 1:1
- Will be with both founders, a member of either the growth or engineering team (depending on the role), and usually one other person from your immediate team or function
- Once the interviews are over, the team will meet to discuss several roles and candidates and may:
- Ask one or two follow-up questions over email or a quick call
- Go directly to making an offer
Our take
Software development platforms have become increasingly accessible and user-friendly over the last decade, with many developers utilizing platforms such as Google's Firebase over low-level platforms to build mobile and web applications. However, such resources are often closed-source and thus stunt community collaboration, making it difficult for developers to provide the functionality that their product users require.
Supabase provides an open-source mobile and web development platform, focusing on allowing developers to rapidly integrate their projects with Postgres databases, APIs, authentication and security protocols, and large-scale file storage systems. The platform is designed to facilitate such integrations in a unified manner, preventing the user from having to use additional software.
Whilst Supabase will face significant competition from well-respected development platforms such as Firebase, the company’s focus on open-source development shows great potential for it to access otherwise neglected audiences. Furthermore, by allowing developers to access APIs, databases, and other functionalities without navigating outside of the application, it presents opportunities for developers to rapidly increase efficiency and decrease the cost of their project workflows.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 8 rounds)
Oct 2025
$100m
SERIES E
Apr 2025
$200m
SERIES D
Total funding: $496.3m
Company benefits
- 100% remote work from anywhere in the world. No location-based adjustment to your salary
- Autonomous work. We work collaboratively on projects, but you set your own pace
- Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependants
- Generous Tech Allowance for any office setup you need
- Annual Education Allowance
- Annually run off-sites
Company HQ
SoMa, San Francisco, CA
Leadership
Paul Copplestone
(CEO)Experience as CTO of Eneform in 2014 and as Co-founder and CTO of ServisHero from 2015 to 2017. Was also Co-founder and CTO of Nimbus for a year.
Ant Wilson
(CTO)Experience as Co-founder and CTO of STYLINDEX from 2016 to 2017. Co-founder and CTO of Crypto Squad from 2018 to 2020.
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