Principal Outbound Product Manager, ServiceNow
$163.6-286.3k
Plus variable/incentive compensation and ESPP
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
$163.6-286.3k
Plus variable/incentive compensation and ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Typically requires a minimum of 8 years of product management, outbound product marketing, design, or GTM experience with a strong focus on data platforms, databases, or infrastructure technologies
- Enterprise software experience is must
- Deep understanding of technical concepts such as transactional/analytical processing, distributed systems, and data architecture
- Experience working with enterprise customers and translating technical innovations into business value
- Exceptional communication and storytelling skills—able to simplify the complex and inspire action
- Proven track record of cross-functional leadership and influence across sales, marketing, engineering, and customer success
- Familiarity with the competitive database landscape (e.g., Snowflake, MongoDB, Google Spanner, etc.) is a strong plus
- Strong organizational skills and ability to manage multiple initiatives in a dynamic, high-growth environment
What the job involves
- ServiceNow is seeking a highly technical and customer-obsessed Outbound Product Manager to join the RaptorDB product team
- RaptorDB is ServiceNow’s next-generation HTAP (Hybrid Transactional/Analytical Processing) database platform—launched in 2024 and rapidly becoming foundational to our platform’s performance, scalability, and intelligence
- As a key Outbound Product leader, you will help shape how ServiceNow’s customers understand, adopt, and unlock value from this innovative data platform
- You will be the bridge between product development, marketing, sales, and the customer—helping to translate deep technical capabilities into compelling narratives, go-to-market strategies, and customer-facing content
- This is a unique opportunity to join a fast-growing, strategically critical product at ServiceNow, and play a visible role in its success
- RaptorDB is at the forefront of ServiceNow’s innovation strategy—powering real-time, intelligent, and scalable data experiences across our platform
- As part of the RaptorDB team, you’ll help shape the future of enterprise databases and make a measurable impact on one of ServiceNow’s fastest-growing product lines
- We’re building something bold—and we’re looking for passionate product leaders to help take it to the next level
- Craft clear, differentiated messaging and positioning that conveys the unique power of HTAP architecture within the ServiceNow ecosystem
- Partner with product marketing to drive launches, campaigns, and thought leadership for RaptorDB
- Create compelling enablement content for internal teams (e.g., sales playbooks, demos, training materials, solution briefs, competitive guides)
- Deliver product evangelism at customer briefings, analyst sessions, conferences, and webinars
- Translate complex technical concepts into language that resonates with decision-makers and technical practitioners alike
- Collaborate with inbound product managers to influence roadmap priorities based on customer feedback and field insights
- Support strategic deals and partner engagements with tailored collateral and positioning strategies
- Track adoption metrics, market feedback, and competitive dynamics to continuously refine outbound initiatives
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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