Account Manager, Highspot
Commercial
$158-179.2k
OTE
$94.8-107.5k
BASE
60.00% base/40.00% variable target OTE split + stock options
More information about location
Sales enablement platform
Open for applications
Sales enablement platform
501-1000 employees
Open for applications
$158-179.2k
OTE
$94.8-107.5k
BASE
60.00% base/40.00% variable target OTE split + stock options
More information about location
501-1000 employees
Company mission
To empower companies to elevate customer conversations that drive strategic growth.
Role
Who you are
- A proven customer-facing professional with experience servicing Commercial and Enterprise accounts
- 3+ years of Account Management or Customer Success experience
- Able to quickly map complex business requirements to product use cases
- A desire to improve your organization and those around you
- Strong professional presence and able to negotiate effectively
- Be able to work independently & as part of a team in a fast paced, rapidly changing environment
- Able to demonstrate a sense of urgency and manage your customer pipeline effectively
- Able to drive the execution of renewal and expansion discussions and agreements
- Demonstrate the ability to save and renew at risk customers
- Salesforce experience strongly preferred
What the job involves
- In this role, you will be joining the Account Management team and managing existing customers in the post-sales customer journey
- This is a high impact and high visibility role, where you will represent the company as you work with customers to ensure they fully realize the value of the Highspot solution
- You will play a key role in retaining and growing customer and partner relationships, while driving the value of Highspot within the customer’s organization
- Work as a trusted advisor to your customers and ensure they fully realize the value that the Highspot platform provides to their business
- Understand and document your customers’ business objectives and work with the customer to hold all parties accountable for progress toward those objectives
- Work closely with the Services team to ensure the highest level of customer satisfaction
- Meet regularly with your customers to provide value at every touch point throughout the life of the customer
- Manage the customer renewal process and work toward expanding the footprint of Highspot at your customer organizations
- Create and drive revenue across assigned accounts
- Meet and exceed all quarterly and annual revenue targets
- Quickly learn new software product(s) and clearly communicate the value proposition
- Maintain account and opportunity forecasting within our internal SFA system
Our take
Highspot is an AI-driven sales enablement platform that enhances sales team performance globally. It offers intelligent content management, training, contextual guidance, and customer engagement in a unified platform. This integration, supported by actionable analytics, helps companies turn strategic plans into effective sales.
Highspot's annual recurring revenue has grown over tenfold in recent years, highlighting the importance of sales enablement in improving sales team performance. The company's innovation and customer satisfaction have led to record new customer acquisitions and revenue growth, with clients like Hootsuite, Twitter, Siemens, and Nestle.
Despite a 10% workforce reduction following its expansion into Canada, Highspot continues to innovate. The Spring ’24 release expands generative AI capabilities, providing personalised, just-in-time coaching and content personalisation at scale. Highspot Discover showcases these innovations, reinforcing Highspot's leadership in sales enablement.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2022
$248m
SERIES F
Feb 2021
$200m
SERIES E
Total funding: $642.6m
Company benefits
- Generous PTO
- Free, Immersive Learning Courses
- Flexible Transportation Options
- Equity For Everyone
- Medical, dental, and vision benefits
- Flexible work and holiday schedules
- Competitive compensation
- Work from home opportunities
- Modern Health and Wellness Program
- 401K Retirement Plan
Company values
- All In
- Invent the Future
- Details Matter
- Earn the Next Challenge
- Most Respectful Interactions
- Collaborate Across Boundaries
- Open and Real
- Learn It All, Not Know It All
- Invest Wisely
- Make it Happen
- Enjoy the Ride
Articles
Leadership
Robert Wahbe
(CEO)Former Corporate Vice President of the Server and Tools Division at Microsoft
Oliver Sharp
(Chief Solution Architect)Former General Manager of Strategy, Server and Tools Division at Microsoft
David Wortendyke
(CPO)Former Partner Architect at Windows Azure for over 20 years
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