Account Manager, Highspot

Commercial

$158-179.2k

OTE

$94.8-107.5k

BASE

60.00% base/40.00% variable target OTE split + stock options

Salesforce

Mid level

Remote in US

More information about location

Sales enablement platform

Open for applications

Sales enablement platform

501-1000 employees

B2BArtificial IntelligenceEnterpriseAnalyticsSaaSSales

Open for applications

$158-179.2k

OTE

$94.8-107.5k

BASE

60.00% base/40.00% variable target OTE split + stock options

Salesforce

Mid level

Remote in US

More information about location

501-1000 employees

B2BArtificial IntelligenceEnterpriseAnalyticsSaaSSales

Company mission

To empower companies to elevate customer conversations that drive strategic growth.

Job

Company

Role

Who you are

A proven customer-facing professional with experience servicing Commercial and Enterprise accounts
3+ years of Account Management or Customer Success experience
Able to quickly map complex business requirements to product use cases
A desire to improve your organization and those around you
Strong professional presence and able to negotiate effectively
Be able to work independently & as part of a team in a fast paced, rapidly changing environment
Able to demonstrate a sense of urgency and manage your customer pipeline effectively
Able to drive the execution of renewal and expansion discussions and agreements
Demonstrate the ability to save and renew at risk customers
Salesforce experience strongly preferred

What the job involves

In this role, you will be joining the Account Management team and managing existing customers in the post-sales customer journey
This is a high impact and high visibility role, where you will represent the company as you work with customers to ensure they fully realize the value of the Highspot solution
You will play a key role in retaining and growing customer and partner relationships, while driving the value of Highspot within the customer’s organization
Work as a trusted advisor to your customers and ensure they fully realize the value that the Highspot platform provides to their business
Understand and document your customers’ business objectives and work with the customer to hold all parties accountable for progress toward those objectives
Work closely with the Services team to ensure the highest level of customer satisfaction
Meet regularly with your customers to provide value at every touch point throughout the life of the customer
Manage the customer renewal process and work toward expanding the footprint of Highspot at your customer organizations
Create and drive revenue across assigned accounts
Meet and exceed all quarterly and annual revenue targets
Quickly learn new software product(s) and clearly communicate the value proposition
Maintain account and opportunity forecasting within our internal SFA system

Our take

Highspot is an AI-driven sales enablement platform that enhances sales team performance globally. It offers intelligent content management, training, contextual guidance, and customer engagement in a unified platform. This integration, supported by actionable analytics, helps companies turn strategic plans into effective sales.

Highspot's annual recurring revenue has grown over tenfold in recent years, highlighting the importance of sales enablement in improving sales team performance. The company's innovation and customer satisfaction have led to record new customer acquisitions and revenue growth, with clients like Hootsuite, Twitter, Siemens, and Nestle.

Despite a 10% workforce reduction following its expansion into Canada, Highspot continues to innovate. The Spring ’24 release expands generative AI capabilities, providing personalised, just-in-time coaching and content personalisation at scale. Highspot Discover showcases these innovations, reinforcing Highspot's leadership in sales enablement.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-9% employee growth in 12 months

Glassdoor (3.4)

Company

Funding (last 2 of 7 rounds)

Jan 2022

$248m

SERIES F

Feb 2021

$200m

SERIES E

Total funding: $642.6m

Company benefits

Generous PTO
Free, Immersive Learning Courses
Flexible Transportation Options
Equity For Everyone
Medical, dental, and vision benefits
Flexible work and holiday schedules
Competitive compensation
Work from home opportunities
Modern Health and Wellness Program
401K Retirement Plan

Leadership

Robert Wahbe

(CEO)

Former Corporate Vice President of the Server and Tools Division at Microsoft

Oliver Sharp

(Chief Solution Architect)

Former General Manager of Strategy, Server and Tools Division at Microsoft

David Wortendyke

(CPO)

Former Partner Architect at Windows Azure for over 20 years

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