Customer Success Associate, Beyond
French Speaking
+ Stock options
Rental revenue management
Be an early applicant
Rental revenue management
201-500 employees
Be an early applicant
+ Stock options
201-500 employees
Company mission
To deliver a best-in-class revenue management solution for short-term rental owners and managers as it offers the tools they need to get, grow and keep revenue.
Role
Who you are
- Curious: By nature, you have a knack for learning the ins-and-outs of software. You have the desire to dive into issues and understand what is going on beneath the surface. You know when something is over your head and are not afraid to ask for help
- Going Beyond: You love going above and beyond for teammates and customers, and a drive to identify creative ways to improve the customer experience. You don’t hesitate to suggest new, out-of-the-box ideas
- Detail Oriented: You have a unique ability to proactively identify and address all customer concerns and colleague needs with thoroughness and precision
- Empathetic: You provide thoughtful communication which is the foundation of strong relationships with the ability to understand customer pain points and a genuine desire to help resolve issues
- Outgoing: You are enthusiastic and confident in your ability to quickly connect with new people
- 2+ years of experience working in Customer Support or Service
- Located in Barcelona and able to work from our Barcelona office
- Fluency and ability to work with customers in French & English
- Experience communicating difficult, technical concepts professionally and thoughtfully
- Experience balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently
- Ability to handle working in a fast-paced work environment
- Experience working with software or the ability to learn a wide variety of tools
- Clear, concise, and effective written and oral communication skills
- Familiarity with Property Management Systems and/or the vacation rental market preferred
- Advanced Excel knowledge ex. Data matching, Vlookups, etc
What the job involves
- It's with that in mind that Beyond is looking to add a Customer Success Associate to our growing team
- Working in the Barcelona office and reporting to the Director of Customer Success, SMB you will have the opportunity to help support our internal teams and accelerate our growth
- We believe in bringing your whole self to work
- We are committed to building a diverse team and embracing an inclusive culture
- If you are looking to get in on the ground floor of a high-growth startup and be a part of a founding team, we’re excited to chat with you
- Providing post-implementation support to customers and the internal Customer Success team throughout all phases of the customer lifecycle
- Delivering revenue management analysis & recommendations to customers in our Host and Lighthouse Segments
- Leveraging our Customer Success tool to manage various Customer Tasks & Calls-to-Action
- Handling and managing Custom Reporting requests
- Proactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes) to guide our customers
- Hosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue
- Monitoring and reporting on the health and risk of accounts
- Collaborating cross-functionally to share and learn from best practices
- Providing training and assistance to customers via Zoom
- Be ready to assist other areas of the business as needed
Application process
- Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
- Complete a writing assignment
- Meet with our Director of Customer Success, SMB for a deeper dive video conversation
- Complete an assignment and present it to a panel of interviewers
- Meet with other managers on our Customer Success team
- Have a final interview with a member of our Executive team
Our take
The demand for a short-term rental property depends on a wide range of real-time events, but this is often not considered when they are priced. Long-term analytics will often have an effect on prices based on annual events such as music festivals, but real-time events are rarely considered.
Beyond facilitates dynamic pricing solutions by finding the highest price customers are willing to pay for a short-term property rental. The startup achieves this through algorithmically analyzing real-time data such as customer information, current events and feedback to decide on a valuation.
The startup has supported thousands of property owners and 340,000 listings to date, holding a current focus on dynamic pricing for short-term renters on services such as Airbnb, Vrbo and Booking.com.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
45% female employees
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2019
$42.5m
SERIES A
Aug 2016
$2m
EARLY VC
Total funding: $46m
Company benefits
- Unlimited paid time off
- Global collaboration
- Equity options
- Paid parental leave
- Home office equipment purchasing
- US: 4% 401K match
- Private Health Insurance Plans
- Flexible work options
- Accessible senior leadership
- Professional development budget
- International travel opportunity
Company values
- We Care
- We Go Beyond
- We Are On The Same Team
- We Inspire Trust
- We Ship It
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
David Kelso
(Co-Founder & CTO)A former YC founder, Ember.js contributor, and experienced developer. They have built & maintained products used by millions of customers daily.
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