Senior Customer Success Manager, AIPERIA
Travel once a month
AI-based fresh food planning solution
Open for applications
AI-based fresh food planning solution
21-100 employees
Open for applications
Travel once a month
21-100 employees
Company mission
To halve food waste within the next five years using artificial intelligence.
Role
Who you are
- Several years of experience in Customer Success (at least 3 years, better 5+)
- Stations in retail/(retail) very big plus - the closer to the central planning problems, the better
- Ideally already gained experience in dealing with ERP and merchandise management systems or connected SaaS solutions
- Confident in using tools such as Hubspot CRM, Salesforce or JIRA
- Good communicator and enjoy working with customers
- Business fluent German and good English skills
- You are willing to travel once a month, be it for customer meetings or team events
- Management experience and the assumption of team responsibility are desirable
What the job involves
- As Senior Customer Success Manager at AIPERIA, you are the central point of contact for our most important customers after the handover by our sales team
- You will accompany customers from the connection of our solution through to daily operation and will be available to answer any questions with your friendly manner
- Customer management and support: you are the central point of contact for our key customers, especially in the ultra-fresh sector, and are responsible for their long-term success and satisfaction
- Supporting the onboarding team: You will get to know customers at an early stage and take full responsibility during the rollout phase after onboarding
- Customer satisfaction and solution management: You will proactively solve problems and show customers the progress made and further recommendations for action
- Product development: You will work closely with the product team and play an active role in the further development of our solutions. You will collect and process customer feedback in order to continuously develop our solution
- Knowledge broker in the team: You pass on your many years of experience to the team, create best practices and ensure that new employees can work productively quickly
Our take
AIPERIA emerges as a transformative force in combatting food waste, a critical issue plaguing the global food industry. Specialising in fresh food demand planning, the company harnesses AI to innovate supply chain management.
By analysing diverse factors, including consumer behaviour and external variables like weather, AIPERIA's platform enables retailers and suppliers to reduce food waste by 30%, as well as boost sales and slash planning time. It supports data-driven decision-making, allowing stakeholders to navigate the complexities of the food industry with agility and foresight while aligning with sustainable practices.
Armed with funding and a proven track record, the company aims to address the food waste challenge globally. As AIPERIA continues to innovate, the future holds promise for a more sustainable and efficient food ecosystem, driven by data-driven insights and a relentless pursuit of excellence in demand planning.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Apr 2024
$8.3m
SERIES A
Jun 2022
$1.2m
SEED
Total funding: $9.5m
Company benefits
- 30 days vacation
- Annual training budget
- Opportunity to organize your working hours freely (trust-based working hours within the possibilities of your role)
- Work fully remote or hybrid (or enjoy what is probably the best espresso north of the Alps in our office every day)
- Monthly team events
- Structured onboarding tailored to you and your needs - your buddy is looking forward to supporting you and making your start with us pleasant
- Modern equipment for your home office - you decide whether you prefer to work with a Mac or Lenovo
- Access to likeminded where you have access to various psychological offers at any time
- Option of a company pension plan
Company HQ
Gerchsheim, Großrinderfeld, Germany
Leadership
Fabian Taigel
(COO)Graduated from the Julius Maximilians University of Würzburg with a PhD in Data-Driven Operations Management. Previously served as the COO at Level3.
Franz Seubert
(Managing Director)Previously a Scientific Assistant at the Julius Maximilians University of Würzburg while studying for a Doctoral Degree in Business Administration and Economics.
Jan Meller
(Managing Director)Graduated from the Julius Maximilians University of Würzburg with a Doctoral Degree in Operations Management. Previously co-founded Level3 where they served as the Managing Director.
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