Senior IT Engineer, Crunchyroll
SaaS Applications
$133.1-166.4k
+ performance bonus earning potential
More information about location
3 days a week in office
Streaming service for anime and manga
Be an early applicant
Streaming service for anime and manga
1001+ employees
Be an early applicant
$133.1-166.4k
+ performance bonus earning potential
More information about location
3 days a week in office
1001+ employees
Company mission
To create experiences for anime and manga fans, and to enable them to connect through the content they love.
Role
Who you are
- You have 8+ years of progressive experience in Corporate IT, IT Engineering, Systems Administration, Enterprise Applications, or SaaS administration, ideally supporting a distributed organization of at least 1,000+ users
- You have hands-on experience administering Okta or a comparable enterprise identity provider, including application integrations, SSO, MFA, group and role assignments, lifecycle management, and troubleshooting authentication and provisioning issues
- You have experience integrating SaaS applications with Okta using SAML 2.0, OIDC, and SCIM, and you understand common federation concepts such as attribute mappings, group assignments, claims, certificates, provisioning connectors, and least privilege access
- You have strong administrator level experience with Google Workspace, including users, groups, organizational units, delegated administration, security settings, sharing controls, licensing, and audit or reporting capabilities
- You have administered enterprise collaboration and productivity platforms such as Slack Enterprise Grid, Zoom, ChatGPT Enterprise, and Glean, including tenant configuration, user and group management, permissions, integrations, retention or governance settings, and license management
What the job involves
- In this role, you will administer and improve the SaaS platforms that power productivity, collaboration, identity, and employee access across a global organization of approximately 2,000 users. You will own day-to-day platform administration for core services such as Google Workspace, Slack, ChatGPT, Glean, and Zoom, and partner closely with Identity and Access Management, Security, IT Support, People, Procurement, and application owners to deliver secure, reliable, and scalable employee technology services
- You will configure SaaS applications for enterprise use, connect applications to Okta using standards such as SAML and SCIM where supported, troubleshoot provisioning and authentication issues, manage roles and licensing, support employee lifecycle workflows, and automate repetitive administration. This role is a technical escalation point for SaaS and access issues and is expected to improve systems through strong documentation, operational discipline, and continuous automation
- You partner with the Identify Access Management team on the joiner, mover, and leaver workflows across SaaS applications and work to make provisioning and deprovisioning accurate, timely, auditable, and increasingly automated
- You will apply role-based access control and least privilege principles, participate in periodic access reviews, and partner with Security and Compliance teams on audit evidence, policy enforcement, and remediation
- You will demonstrate proficiency in writing scripts (Python, PowerShell, Bash, or JavaScript) and leveraging REST APIs and webhooks to build, automate, and scale complex SaaS integrations and identity workflows
- You monitor platform health, vendor changes, service incidents, license utilization, and administrative risk, and you communicate planned changes and outages clearly to stakeholders and support teams
- You will provide Tier 2/3 escalation support for SaaS, identity, permissions, and integration issues, using structured troubleshooting and root cause analysis rather than relying on manual workarounds
- You create and maintain clear runbooks, configuration standards, support documentation, ownership records, and operational procedures so services can be supported consistently at enterprise scale
- You will work effectively with application owners and vendors to evaluate new SaaS capabilities, coordinate onboarding and security review requirements, implement integrations, test changes, and transition services into steady state operations
- You will communicate with both technical and non-technical partners and can balance employee experience, security, reliability, and operational efficiency when making administration decisions
- In the role of Senior IT Engineer, you will report to the Senior Director of IT
Our take
In recent decades, anime - encompassing Japanese, Korean, and Chinese animation has transitioned from a niche interest to a formidable industry, boasting a global market worth approximately $30B. Despite this growth, distribution has historically posed challenges, with series and films often reaching overseas audiences through disparate channels, if at all. Crunchyroll emerged to address this issue by consolidating the largest collection of anime into a single streaming service.
Sony's acquisition of Crunchyroll in 2021 for $1.75B expanded the platform's reach, integrating Sony's extensive animation library into its offerings. This move also positioned Crunchyroll for heightened competition against streaming giant Netflix, known for its substantial investments in anime production and acquisition. Currently, Crunchyroll maintains an unrivalled library of anime content, boasting over 44,000 episodes, attracting over 21M paying subscribers.
While Crunchyroll initially offered a free, ad-supported tier to its vast community, it appears poised to phase out this option, transitioning to a subscription-based model for all new series. Despite this shift, the platform has implemented a global reduction in fees to stimulate subscription uptake. The success of this strategy remains to be seen, but past experiences with companies like Hulu suggest that it may drive subscription growth and mitigate piracy
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2010
$0.8m
EARLY VC
Feb 2008
$4.1m
SERIES A
Total funding: $4.9m
Company benefits
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually
- Flexible time off policies allowing you to take the time you need to be your whole self
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
Company HQ
Miracle Mile, Los Angeles, CA
Leadership
Kun Gao
(Co-Founder & CEO)Co-founded Crunchyroll in 2006 and served as CEO/General Manager/Board Member until 2018. Previously the founder and CTO of Frappr.com as well as a Product Engineer at HOT or NOT.
Salary benchmarks
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