Account Manager, Wayfair
CastleGate Forwarding
$83.5-92.5k
More information about location
4+ days a week in office
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
$83.5-92.5k
More information about location
4+ days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Bachelor Degree and 3+ years in account management, sales, and/or customer success
- A background in logistics, freight forwarding, or supply chain is a plus
- Customer-centric mindset
- Experience using Salesforce or other CRM
- Experience in a highly cross-functional environment strongly preferred
- Excellent written and verbal communication skills; demonstrated ability to craft and deliver clear narratives on work plans
- Demonstrated record of taking ownership and responsibility for driving successful results
- Ability to define scope and build out a clear work plan to investigate and solve ambiguous problems
- Ability to manage multiple projects at once and the skills to prioritize ruthlessly
- Experience working with, analyzing, synthesizing, and presenting data with clarity and recommended actions
What the job involves
- You will manage a large portfolio of Wayfair suppliers who utilize CGF to import containers to both CastleGate (Wayfair) and their own warehouses in the U.S
- You will pursue strong relationships with your accounts by understanding their shipping needs, work proactively to grow their business with CGF, and be responsible for increasing profitability and customer satisfaction within your portfolio
- Cultivate and grow relationships with executives and stakeholders from each account deepening the relationship with CGF
- Meet or exceed annual shipping, profitability, and customer NPS targets
- Meet regularly with stakeholders to monitor the account health and ensure CGF remains their primary freight forwarder
- Lead monthly or quarterly strategic business reviews with top performing accounts
- Use your knowledge of the account to identify, develop, and close upsell opportunities
- Actively participate in the onboarding process for new accounts ensuring they have a great experience and continue to utilize CGF’s services
- Drive product adoption with stakeholders ensuring they know the full value of CGF
- Develop strong relationships with internal cross-functional teams to improve processes and supplier experience. Resolve issues as they arise related to freight movement and ad-hoc transactions
- Maintain customer data and account information in Salesforce
- Continue to expand your knowledge of supply chain processes through internal and external trainings to strengthen your position as a trusted advisor to your accounts
- Analyze data and trends, build reports that support long term improvements
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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