Vertical Operations Manager, UVeye
$110-125k
+ Bonus
3+ days a week in office ( Teaneck, NJ)
Automated, AI-based inspection systems for vehicles
Posted today
Automated, AI-based inspection systems for vehicles
201-500 employees
Posted today
$110-125k
+ Bonus
3+ days a week in office ( Teaneck, NJ)
201-500 employees
Company mission
To raise the standard of vehicle inspections, to help create better mobility and safer roads.
Role
Who you are
- 5+ years of experience leading field operations, service delivery, or technical operations teams
- Experience managing distributed Field Service Engineers (FSEs) or technical field teams
- Experience in the automotive, fleet, rental, dealership, or a similar operational environment
- Proven ability to lead cross-functional initiatives across Sales, Customer Success, Implementation, and Operations
- Experience with capacity planning, resource allocation, and operational forecasting
- Strong understanding of SLAs, KPIs, and operational performance metrics
- Experience managing high-volume deployment, installation, or field service projects
- Experience managing third-party vendors, contractors, and installation partners
- Proficiency with ERP, CRM, or Field Service Management (FSM) systems to manage operations and drive performance
- Strong analytical and data-driven problem-solving skills with the ability to make operational decisions using metrics
- Excellent communication, stakeholder management, and escalation management skills
- Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred
- PMP, Lean Six Sigma, or other project management certifications are a plus
- Travel to on-site locations based on business flow
What the job involves
- The Vertical Operations Manager is accountable for the successful execution of delivery, installation, and lifecycle service activities within assigned verticals (Fleet, Rental, or Dealership)
- This role ensures sales commitments are executable by Operations and delivered to customers reliably and efficiently within defined SLAs
- Operational Accountability: Ensure the successful execution of delivery, installation, and lifecycle service activities within assigned verticals (Fleet, Rental, or Dealership). This includes delivering installations on time, maintaining SLA compliance, scaling delivery capacity, and achieving target costs
- Delivery & Support Ownership: Oversee all aspects of planning, resource allocation, safety compliance, and quality for installations, maintenance activities. Ensure installation targets are met: 2 days for Rental/Dealership installations and 4 days for Fleet installations. Ensure that maintenance (support visits) have a clear scope of work to complete on time, with a first time right approach
- Sales-Operations Interface: Act as the operational counterpart to the Sales and Implementation teams. This involves confirming the feasibility of sales commitments, identifying associated risks, and translating those commitments into concrete, executable operational plans
- Field Service Leadership: Manager Field Service Engineers and Service Operations Coordinators, focusing on achieving 80% utilization, ensuring technical readiness, and developing productive capacity planning
- Vendor Oversight: Manage installation partners and contractors. Responsibilities include continuously monitoring and evaluating vendor performance across key areas like cost, quality, and execution
- KPI & OKR Management: Proactively achieve critical operations metrics, including on-time delivery, first-time fix rates, and target cost per install, by implementing proactive corrective actions
Our take
UVeye has developed contact-free vehicle inspection systems that leverage AI, ML, and computer vision to swiftly detect faults and abnormalities in vehicles. It’s a broadening out of UVeye’s original remit, which was inspection devices for military and police organisations - although sensitive security facilities like embassies and power plants still make up a critical part of UVeye’s business.
This pivot provided a real shot in the arm for UVeye, especially for its US expansion, where it struck gold in the automotive sector. Healthy funding has now come from major players like Toyota Tsusho, Hyundai Motors and Volvo, and the latter has committed to a long-term contract to install the tech in all its North American dealerships.
UVeye is astutely doubling down on its penetration into the $100B+ US automotive industry through flirting with expansions into the insurance sector - it’s partnered, for example, with W.R. Berkley. Insurance tech in this region is throwing itself into data-led digital transformation, and a system that allows UVeye to explore this kind of partnership alongside lucrative manufacturing and defence contracts makes for a very promising position indeed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$41m
LATE VC
May 2023
$100m
SERIES D
Total funding: $251.7m
Company benefits
- Private gym (including yoga and meditation class)
- Spacious work space
- Huge rooftop
- Free UVeye scan for your car
- Dog friendly
Company HQ
China Basin, San Francisco, CA
Leadership
Amir Hever
(Co-Founder & CEO)Previously a Software Engineer and Team Leader for the Israel Defense Forces, who continued to work on software with Correlsense and Movizzy. Subsequently served as VP of R&D at Visualead (ultimately acquired by Alibaba).
Ohad Hever
(Co-Founder & COO)Worked as a Clinical Electrophysiology Technician at Gamida, before serving as VP of Product at Elgoteam - where he had once spent time as a Project Manager.
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