Senior Program Manager, Vanta

• 7+ years in community management or digital engagement roles in SaaS or B2B environments
• Proven success building and scaling customer communities that deliver measurable business outcomes
• Strong strategic and operational skills — comfortable owning vision and execution end-to-end
• Analytical mindset with experience using data to optimize engagement and retention
• Excellent collaboration and communication skills across Customer Success, Marketing, and Product
• Familiarity with community, event, or LMS platforms (API or automation experience a plus)
• Passion for building authentic spaces where customers learn, connect, and grow

Desirable

• As the Senior Program Manager, Digital Community, you’ll lead the strategy, design, and daily operations of Vanta’s online customer community— with a focus on digital connection, education, and scaled engagement to directly impact product adoption, GRR, and NRR
• You’ll lead the strategy and daily operations of Vanta’s digital community, shaping how customers engage, learn, and connect at scale
• Through thoughtful design, collaboration, and data-driven iteration, you’ll build a vibrant, trusted ecosystem that amplifies customer value and strengthens Vanta’s customer relationships
• You’ll partner across Customer Success, Customer Education, Product, and Marketing to bring our community vision to life. This role requires a strategic builder who can both set direction and execute independently
• Develop and own Vanta’s Digital Community strategy and roadmap, aligning it to key business objectives like driving faster onboarding, product adoption, and higher retention and NRR (net revenue retention)
• Independently run and scale global community programs in partnership with cross-functional teams, including onboarding cohorts, user group meetings, and live learning sessions
• Manage community technology, vendor relationships, and the roadmap to ensure optimal performance, engagement, and trust
• Partner with marketing to launch gamification and rewards to boost participation, and develop clear moderation and escalation playbooks for high-quality discussions
• Partner with Vanta Academy and Marketing to align educational content, webinars, blogs, and product updates within community channels & conversations
• Manage editorial calendars for community newsletters and top contributor spotlights, and optimize content discoverability through SEO and analytics
• Develop pathways for customer advocacy and recognition in partnership with Marketing (VIPs, CABs, and content contributors)
• Track and report the measurable impact that community is having on onboarding pace, retention, NRR uplift to CS and cross functional leaders
• Set the benchmarks and report on Community health metrics such as engagement, deflection rates, and program CSAT
• Review key metrics monthly with CS and cross-functional leadership, making necessary adjustments to the Community roadmap based on performance