Senior IT Support Engineer, Axonius
$107-122k
+ Stock options and an annual bonus.
More information about location
Cybersecurity asset management platform
Open for applications
Cybersecurity asset management platform
501-1000 employees
Open for applications
$107-122k
+ Stock options and an annual bonus.
More information about location
501-1000 employees
Company mission
To give customers a comprehensive and always up-to-date asset inventory.
Role
Who you are
- This role requires a highly independent and responsible individual with a strong understanding of AV systems, network infrastructure, access management and troubleshooting
- We are seeking a highly skilled and experienced IT professional with a strong sense of ownership and a passion for providing exceptional support
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and quickly adapt to changing priorities
- Creativity: Capacity to think outside the box and develop innovative solutions to complex technical challenges
- Curiosity: Eagerness to learn and explore new technologies
- Customer Focus: Demonstrate a commitment to delivering exceptional customer service, prioritizing user satisfaction, and ensuring prompt resolution of support requests
- Initiative: Proactive and self-motivated, with a strong work ethic and a bias for action. Showcase personal accountability for delivering results on time
- Experience: 5+ years of IT support experience in a corporate environment
- Access Management: Familiarity with Google Workspace and Okta Administration including managing users, groups, and permissions. Understanding of automated workflows, including Group Rules, user attributes, and integrations
- Technical Expertise: Strong knowledge of endpoint management (Jamf, Intune, macOS, and Windows). Experience with network troubleshooting and support. Ability to assist the IT engineering team with physical network connections and installs. Strong Zoom user and room support experience, including strong knowledge of AV conferencing standards, equipment configuration, and user presentation controls
- Software Proficiency: Strong Experience with SaaS applications (Okta, Google Workspace, Zendesk, Slack, Zoom). Strong understanding of SaaS application provisioning, authentication, management, and functionality of enterprise applications
- Problem-Solving: Adept at identifying and resolving complex technical issues related to hardware, software, and network connectivity. Have the ability to investigate issues using logs, troubleshooting tools, critical thinking and research
- Communication Skills: Exceptional communication and interpersonal skills, capable of effectively interacting with users from diverse backgrounds and technical levels
- Ticketing Systems: Proficient in using ticketing systems such as Zendesk and Jira to track and manage support requests
- Travel and On-Call: Must be willing to travel internationally and support a globally dispersed workforce as part of an on-call rotation
- The perfect Senior Support Engineer is the individual who consistently delivers exceptional support and drives process improvements
- This individual will be recognized for their technical expertise and ability to build strong relationships
What the job involves
- As the Senior Support Engineer in our Austin office, you will play a crucial role in supporting our growing team
- You will be a key member of our IT support team, providing advanced technical support and ensuring the smooth operation of our IT infrastructure
- This is an in-office position
- Provide expert-level resolution and consultation for multifaceted IT problems and escalated cases
- Provide on-site support for users, infrastructure, conferencing, and event management and oversight
- Collaborate with other IT teams to resolve technical challenges and deliver seamless service integration
- Assume a leadership role in mentoring and coaching junior support engineers, guiding their professional growth and skill development
- Spearheaded incident response and problem resolution initiatives, employing advanced diagnostic techniques and analytical tools to identify and rectify complex technical issues promptly
- Maintain and troubleshoot AV equipment in conference rooms, ensuring optimal functionality for meetings and presentations
- Provide comprehensive network support, including troubleshooting connectivity issues, assisting with network updates and changes, and collaborate with the IT Engineering team on technical projects
- Conduct root cause analysis to pinpoint the underlying causes of technical problems, developing and implementing preventive measures to minimize future occurrences
- Drive process optimization through the identification and implementation of innovative solutions, enhancing support efficiency and reducing resolution times
- Actively participate in knowledge transfer initiatives, contributing to the continuous improvement of support best practices
- Drive process optimization through the identification and implementation of innovative solutions, enhancing support efficiency and reducing resolution times
- Foster collaborative relationships with other IT teams, leveraging collective expertise to resolve intricate technical challenges and deliver seamless service integration
- Participate in on-call rotation for off-hours support
- Collaborate with IT management to define and implement support strategies
- Work closely with other IT teams to resolve complex issues
- Ensure timely resolution of complex support issues
- Develop and maintain a knowledge base and support documentation
Our take
Axonius solves the unglamorous yet critical problem of poor cyber hygiene, helping security teams that struggle to fully understand their assets, and whether these assets are secure and adhere to security policies. Its cybersecurity platform helps companies track and manage every device that accesses networked services.
The company was founded by a team of veterans of an elite intelligence unit of the Israeli Defense Force. Since launching, it has attracted some impressive customers including the New York Times, Schneider Electric, and AppsFlyer. The company stands out in a crowded market of cybersecurity tools by integrating with hundreds of different platforms, enabling CIOs to keep track of all their network assets.
Axonius is a company with unicorn status and has raised almost $600 million in funding so far. Its 2024 round was invested in acquiring startups and funding its work with channel partners.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2024
$200m
SERIES E
Mar 2022
$200m
SERIES E
Total funding: $595m
Company benefits
- Competitive compensation
- 100% coverage of your healthcare premium
- Flexible work environment
- Paid parental leave
- Annual all-company retreats
- We offer all this… and more
Company values
- Grow - Grow yourself, the company, the customer. Always striving for the best version of yourself
- Relentlessly pursue truth - We operate with transparency, strive to understand the facts, and acknowledge and learn from mistakes
- Ownership - We approach all efforts with an ownership mindset, a high degree of responsibility, and quality
- Win - We win by creating the most value for our customers, with a sense of urgency
- Team - We are one team. We move fast, win and lose together. Our differences make us stronger
- Humility - We are humble and proud. We operate with respect
Company HQ
Rose Hill, New York, NY
Articles
Leadership
Dean Sysman
(CEO & Co-Founder)They worked as a team leader for the Israel Defence Force. They have a passion for startups and act as an investor in a list of cyber tech companies and sits on the board of Forbes Technology Council.
Ofri Shur
(CTO & Co-Founder)They also worked for the Israel Defence Force before moving into cyber security at Kay Hut.
Avidor Bartov
(CPO & Co-Founder)They also worked for the Israel Defence Force prior to co-founding Axonius. They act as an insider to YL ventures supporting Israeli entrepreneurs.
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