Lead Escalation Engineer, Corelight
$150-190k
Network & cloud security
Be an early applicant
Network & cloud security
201-500 employees
Be an early applicant
$150-190k
201-500 employees
Company mission
To help defend the world's most sensitive, mission-critical organisations.
Role
Who you are
- We are seeking a talented, resourceful, and collaborative person to join our Customer Success Escalation team
- 8+ years experience in a hands-on technical role focusing on post-sales support (troubleshooting, system administration, networking, security, etc.)
- Must have a strong understanding of network security, incident response, and threat hunting
- Proven experience with installation, configuration, and administration of various flavors of UNIX/Linux, Windows based systems, cloud (AWS, Azure, GCP), and virtualization (ESXi, Hyper-v, etc)
- Must have strong networking experience
- Excellent written and verbal communication skills
- Work odd hours and be available to meet SLAs. On-call and weekend coverage may be required
- BS/BA or equivalent in relevant field (CS, EE, MIS)
- Zeek scripting and/or Python experience a plus
- Expert application and protocol experience (SMB, HTTP, TLS/SSL including X.509 certificate handling, DNS, etc.)
- Experience with packet captures (PCAP) and utilities (tcpdump, Wireshark, etc.)
- Any professional or expert-level security certifications (CISSP, CISM, GIAC, etc.) are a plus
What the job involves
- The Escalation Engineer is responsible for assistance ranging from basic configuration to deep troubleshooting of Linux internals and hardware
- This person will be our customers' first line of support and ensure a successful outcome for any issues they may experience
- The EE will advocate for customers and provide feedback and customer requirements to Engineering, Product Management, and the Sales Organization to continue to improve the reliability and usability of Corelight’s products
- Be the primary point of contact for all customer escalations/support cases including existing customers and POCs (Proof of Concepts)
- Provide regular status updates to customers and internal stakeholders following advertised SLAs
- Provide best practices and accelerated support for Corelight solutions
- Identify issues and develop and recommend solutions to the problem, including suggesting changes on the customer networks
- Be an advocate for customers and coordinate across multiple teams (Engineering, Product Management, Sales, etc.) to maintain customer satisfaction and ensure the best possible experience
Our take
Corelight is a software company that integrates machine learning into cyber and cloud security. It develops NDRs (Network Detection and Response systems) alongside virtual, software and cloud sensors to better protect enterprises and institutions.
The company's most popular product is the Zeek Network Security Monitor, which is used by the likes of Amazon and Mozilla. It is also continually developing new products (such as a Cloud Sensor for Amazon Web Services) as the nature and complexity of cyber threats continue to grow.
Launched back in 2013, the company has been around for a while now, but it continues to keep up to date with the changing market. In 2024, Corelight secured immense Series E funding as it capitalises on the booming AI and cyber defense markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2024
$150m
SERIES E
Sep 2021
$75m
SERIES D
Total funding: $309.2m
Company HQ
Financial District, San Francisco, CA
Leadership
Brian Dye
(CEO)Former CPO of the company. Prior to this, they were EVP of Corporate Products at McAfee, Group VP and GM of the Mobile Platforms Group at Citrix, and SVP of Information Security at Symantec.
Seth Hall
(Co-Founder & Chief Evangelist)Currently an Affiliated Researcher at Lawrence Berkeley National Laboratory. Previously Research Engineer at ICSI and Team Member at Dragon Research Group.
Vern Paxson
(Co-Founder & Chief Scientist)Previously Director of the Networking Security Group at ICSI.
Robin Sommer
(Co-Founder)Currently Affiliated Researcher at ICSI and Lawrence Berkeley National Laboratory. Previously General Chair at the IEEE International Symposium on Security and Privacy.
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