Implementation Engineer, Tonkean
$115-135k
+ Variable Compensation + Equity Package
AI-powered enterprise intake & process orchestration
Be an early applicant
AI-powered enterprise intake & process orchestration
21-100 employees
Be an early applicant
$115-135k
+ Variable Compensation + Equity Package
21-100 employees
Company mission
To transform how businesses operate by transforming how they leverage smart technology- along with how we, as humans, experience it.
Role
Who you are
- This role is hands-on with the Tonkean platform and requires strong troubleshooting, creative problem-solving, and a passion for building scalable automation and custom applications
- This role is ideal for someone who loves working with platforms that can solve any business process problem, APIs, and solving real-world process challenges through highly configurable tools and features
- 4+ years in implementation, solutions engineering, or platform configuration roles
- Deep understanding of no-code/low-code platforms, APIs, and enterprise systems
- Strong troubleshooting skills; comfortable solving novel technical challenges
- Proven experience with troubleshooting technical problems where the answer isn’t obvious or Google-able
- Experience implementing SaaS solutions in complex environments
- Experience running projects where the roadmap/checklist is not out-of-the-box templatized and will vary for every client’s custom situation
- Familiarity with CRUD operations, webhooks, JSON, and basic scripting logic
- Comfortable working cross-functionally with product, customer success, and design teams
- Startup mindset with the ability to build scalable processes in a fast-paced environment
- Confidence in demoing built solutions and communicating how and why certain configuration steps were taken
What the job involves
- The Implementation Engineer is a technical expert who brings Tonkean solutions to life by building and configuring workflows based on designs created by the Implementation Architect, with collaborative consultation from you
- You will leverage deep product expertise to implement tailored solutions, connect systems, and ensure the platform performs flawlessly
- Build, configure, and test solutions in Tonkean based on detailed solution designs provided by Implementation Architects
- Provide demos to your “client”, whether they are internal to Tonkean or external to the client. Leverage APIs, webhooks, and integrations to connect systems and automate workflows end-to-end
- Troubleshoot technical challenges, optimize configurations, and ensure performance meets expectations
- Collaborate with the customer and Architect to iterate on builds as new insights emerge
- Define and document implementation best practices, reusable components, and technical templates
- Serve as the subject matter expert on the Tonkean platform, pushing the boundaries of what’s possible with the platform now and reinforcing with the Product Team what should be possible in the future
- Support customers during UAT, Hypercare, and go-live phases, ensuring a smooth transition and high adoption
Our take
Business operations within CRM and other IT systems previously required humans to manually trigger processes on computers, a process that is wasteful in terms of valuable time and resources. Automation software has solved this process by handling repetitive tasks algorithmically, but setting this up requires extensive knowledge in computer science and the ability to code.
Tonkean provides a digital platform for the automation of business logic and operations, achieved through modular tools that require no experience in coding. The tools include CRM automation, data actions, decision making and event coordination, whilst also facilitating human interaction within the algorithmic workflows.
Many business automation platforms have arisen in the recent years of AI accessibility, but Tonkean has taken a smart approach by bridging the gap between accessibility and the ability to code. By providing modular tools that can easily be stacked to create bespoke business workflows, the company aims to increase accessibility to the technology whilst keeping human staff in the loop.
Steph
Company Specialist at Welcome to the Jungle
Insights
-24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2021
$50m
SERIES B
Apr 2020
$24m
SERIES A
Total funding: $83.2m
Company HQ
University South, Palo Alto, CA
Leadership
Sagi Eliyahu
(Co-Founder & CEO)Started out as a Senior Software Engineer at OffiSync before joining Jive Software. They were promoted to VP Engineering of Jive in 2013.
Offir Talmor
(Co-Founder & CTO)Worked as a Software Engineer with the IDF and at Jive Software.
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