Customer Success Engineer, Kentik
Enterprise, US West
$180-205k
OTE
$144-164k
BASE
+ Stock options
More information about location
Network observability, security, and performance
Job no longer available
Network observability, security, and performance
201-500 employees
Job no longer available
$180-205k
OTE
$144-164k
BASE
+ Stock options
More information about location
201-500 employees
Company mission
To provide clients with an infrastructure visibility solution to make their business-critical operations run seamlessly.
Role
Who you are
- Candidate located in PST (strongly preferred)
- A “customer obsessed” mindset
- Strong written and verbal communication skills: must be able to articulate complex technical ideas concisely and effectively
- Experience with popular network vendor CLIs: Cisco, Juniper
- Strong experience with TCP/IP and Internet Routing Protocols (IPv4/v6, BGP, MPLS, OSPF, HTTP/3 QUIC, DNS, etc.)
- Experience with CDN architectures (OTT, Anycast, GSLB)
- Strong experience with network monitoring suites (Netflow, Jflow, Sflow, IPFIX, SNMP, INT)
- Experience with synthetic/network performance testing
- Experience creating and analyzing tcpdump packet captures using Wireshark, or similar
- Strong experience in Network Security (DDoS mitigation/scrubbing, Firewalls, Security Groups, NACLs, microsegmentation, cloud native)
- Experience programming in Python, scripting in Perl and Bash
- Infrastructure-as-Code for orchestration/configuration management with Pulumi, Terraform, CloudFormation, Ansible, Puppet, Chef, Helm
- Strong working knowledge of APIs, maintaining RESTful code
- Hands-on experience with Linux networking
- Experience querying relational databases (PostgreSQL, MySQL)
- Contribute to shared knowledge base and best practices
- Ability to travel up to 25% of the time
What the job involves
- The Customer Success Engineering role is responsible for providing expert level technical advice and assistance to a dedicated set of existing Kentik customers
- Customer Success Engineers work directly with our customers to troubleshoot and resolve highly technical issues as well as work to identify platform bugs and handle new inbound customer feature requests
- This role forms part of the Field Engineering team and requires extensive collaboration with other Engineering team members plus multiple teams within Kentik such as Solutions Engineering, Customer Success Management, Product, and the Operations & Engineering team responsible for developing and maintaining the Kentik platform
- This position will be supporting customers across APAC, candidates based in Singapore speaking English and Mandarin fluently will have the biggest advantage
- This is truly an exciting opportunity for a motivated individual looking to join a rapidly growing global team of extremely talented engineers, and that has significant career path growth potential within the organization
- Establish, grow, and own technical relationships with existing Kentik customers
- Proactive customer outreach to build and maintain long lasting technical relationships that provides value to Kentik customers
- Serve as an expert level escalation point for customer support issues
- Collaborate with internal platform Operations & Engineering teams on newly identified bugs and customer feature requests
- Work closely with the teams of Customer Success Managers, Account Executives, Solutions Engineers, and Product to ensure that customers achieve maximum value from the Kentik platform
Our take
The rise in internet use has resulted in an often unmanageable amount of network traffic across websites, data centers, and most recently cloud services. The resulting mass of information from this is problematic to interpret and thus difficult to use for troubleshooting and engagement insights.
Kentik provides an integrated network monitoring dashboard for enterprises that helps provide visual data illustrations and insights based on traffic. This allows administrators to identify bottlenecks in their networks, whilst providing opportunities to provide cyber protection and monitor customer experiences.
Kentik's approach to network management is unique due to its focus on the visualization of information. This allows insights to be understandable regardless of whether staff have knowledge in networking data. The company continues to improve its offering, such as with the launch of its industry-tailored AI advisor.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$40m
SERIES C
May 2020
$23.5m
LATE VC
Total funding: $101.7m
Company benefits
- Dental and vision insurance
- Parental leave
- Stock options
- Flexible paid time off
- 401k plan
- Work from home opportunities
- Health insurance
Company HQ
Financial District, San Francisco, CA
Leadership
Avi Freedman
(CEO & Co-founder)Avi started their career as a Systems Administrator at United Engineers and Constructors, prior to spending 10 years as CEO of Netaxs Internet Services. They founded readnews.com and left their role as CTO of ServerCentral to co-found Kentik in January 2014.
Justin Biegel
(COO & Co-founder)Justin spent almost 4 years as VP of Business Development at InvisbleHand Networks before working as a University of Maryland Researcher for 2 years. After 3 years at Internap, they co-founded Kentik 2014 and serve as COO.
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