Workplace Experience Coordinator, Utility Warehouse
12 Month Fixed Term Contract
+ Annual discretionary performance based, annual bonus scheme
3 days a week in office
Multiservice utilities provider
Be an early applicant
Multiservice utilities provider
1001+ employees
Be an early applicant
+ Annual discretionary performance based, annual bonus scheme
3 days a week in office
1001+ employees
Company mission
To be the nation’s most trusted utility supplier by simplifying home services, helping customers to stop wasting time and money.
Role
Who you are
- You should be someone who believes that, once a problem is fixed, it should stay fixed through better processes. As a people person, you’ll be the face of our Farringdon Hub, ensuring the environment is an asset that actively "earns the commute" for every colleague
- Proven experience in Office Manager or Service Coordinator roles, ideally within serviced office environments
- A "Retail Eye" with an uncompromising attention to detail regarding cleanliness, lighting, and layout
- Tech awareness, specifically with workplace management software (ticketing systems, desk booking apps)
- Maintenance literacy to troubleshoot basic office tech (AV/VC) and minor facilities issues
- Safety qualifications as a First Aider and Fire Warden (or a willingness to be trained immediately)
- A Hospitality Mindset – experience in high-end retail, aviation, or premium hospitality is a big plus
What the job involves
- For this role, we’re looking for a proactive problem solver with a "never-run-out" attitude and a "Just-in-Time" mindset for inventory. You should have previously worked in Office Manager/Service Coordinator type roles, and have experience of serviced office environments
- You’ll be the heartbeat of the Farringdon Hub, joining our Workplace and Property Division. This team interacts with every single person across the business, so you’ll enjoy a lot of diversity in your working day
- You'll report into Facilities & People, working closely with our Facilities Manager and the Executive Leadership Team to maintain our flagship hub as a high-performance destination
- You’ll blend high-touch hospitality with operational grit to ensure our team has everything they need to do their best work. In this role, you will:
- Master the "Arrival Experience", providing a "Gold Standard" orientation for new joiners and acting as a "concierge" for visitors and investors
- Curate Visual Excellence, maintaining a "Show Home" aesthetic across workstations and premium coffee stations
- Drive Facilities & Compliance, leading H&S standards and acting as the "boots on the ground" for vendor management
- Optimise Digital Service: Use our ticketing platform to triage queries with a "one-touch" resolution mindset, while building a robust digital knowledge base for self-service navigation
- Champion Culture: Provide the logistical muscle for high-impact events and Town Halls, proactively gathering feedback to constantly evolve the Hub experience
Salary benchmarks
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in..."
Company benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
- We keep things simple, take ownership, and win together
- We’re all about results: Because we're ambitious
- We’re impact-focused, daring, and spirited
Company HQ
Farringdon, London, UK
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
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