Customer Happiness Technical Specialist, Patreon
Salary: $25.76 – $38.70 per hour. + Offers Equity
More information about location
Funding platform for creatives
Be an early applicant
Funding platform for creatives
1001+ employees
Be an early applicant
Salary: $25.76 – $38.70 per hour. + Offers Equity
More information about location
1001+ employees
Company mission
To put creators in control of their work and their futures by strengthening the bond between them and their communities.
Role
Who you are
- We’re looking for someone who can blend excellent support with strong technical instincts
- Communicates clearly, empathetically, and with a problem-solving mindset
- Is resourceful, autonomous, and naturally curious — you take initiative without needing heavy direction
- Enjoys helping others and explaining technical concepts in a human, approachable way
- Stays calm under pressure and can prioritize effectively
- Knows their way around WordPress (themes, plugins, caching layers, hosting quirks, etc.)
- Is comfortable working with APIs, webhooks, and third-party integrations
- Likes investigating issues, reproducing bugs, spotting patterns, and thinking like a support engineer
- Values asynchronous communication and deep work time
- Is U.S.-based and able to work Pacific hours or late-day EST
- Experience supporting a SaaS product in a technical capacity
- Strong WordPress experience (configuration, troubleshooting, common plugin conflicts, hosting environments)
- Ability to simplify technical concepts for non-technical users
- Excellent written communication skills
- Located in the United States
- Available to work Pacific hours or late-day EST
- If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway
Desirable
- Experience with Zapier, Discord bots, Mailchimp, Stripe, or similar platforms
- Ability to read or lightly modify code (HTML, CSS, JS, PHP, or Ruby)
- Familiarity with Rails-based applications or similar deployment environments
- Prior remote-work experience in asynchronous environments
What the job involves
- We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Customer Happiness Technical Specialist to support our mission
- You should be hungry and excited to take on real responsibility and work hard on useful software with real paying customers
- Every customer’s setup is different, so you’ll need the judgment to understand their goals and help them navigate Memberful’s opinionated flexibility
- World-class support isn’t a tagline for us, we actually operate that way
- You should genuinely enjoy helping people, explaining things clearly, and making sure customers feel confident, not just “handled.” We use AI and automation where they help, but the heart of our support is human: steady, thoughtful, and willing to dig in
- You’ll troubleshoot issues, guide setup, and tackle questions involving WordPress, integrations, APIs, and webhooks
- And when something goes deep, you’ll investigate, reproduce, and work closely with engineering to get to the root of it
- You’ll be central to delivering consistently great service to creators while handling technically complex support issues
- Supporting customers via our help desk with questions ranging from onboarding to advanced configuration
- Becoming an expert on how Memberful integrates with WordPress and tools like Mailchimp, Discord, Zapier, and other third-party services
- Troubleshooting API, webhook, and integration issues
- Reproducing and diagnosing technical issues before routing them to engineering
- Collaborating closely with the on-call engineer to handle and prioritize technical tickets efficiently
- Updating or creating help docs, troubleshooting guides, and other educational content
- Gathering, organizing, and communicating feature requests and customer insights to the team
- Helping potential customers assess whether Memberful is the right fit for their needs
- Helping evolve our support operations by introducing automation and AI-assisted tools that make troubleshooting faster and free the team to focus on higher-value customer work
- Improving internal processes as the team grows and the product expands
Our take
Creatives face two major struggles in the online space: getting eyes (or ears) on their work, and getting paid for it. Patreon was founded to solve both problems with a platform that would provide a space for creators to host and promote their work, and offer supporters a way to show their support through a regular paid subscription.
Patreon has been a leader in the content subscription space since its founding, but recently has come under pressure from newer rivals such as Substack and Ko-fi. It has maintained its position by shifting its focus from being primarily a marketplace for supporters to find creatives that interest them to being a toolbox for content creators to promote their work. While the site's creatives value this approach it remains to be seen whether Patreon will be able to return to the growth it was enjoying in previous years.
Despite the inroads made by competitors and a troubling global economic outlook making finances tougher for content creators and their supporters, Patreon is still a leader in its space, with over 250,000 active creators having made $3.5B through the platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2021
$155m
SERIES F
Sep 2020
$90m
SERIES E
Total funding: $352.1m
Company benefits
- Health Coverage: Medical, dental, and vision plans are available to our US employees and their dependents. Our plans have a nationwide network and we also cover a primary care concierge membership.
- Balance & Wellness: We offer a generous Flexible Time Off policy, in addition to days throughout the year where everyone takes the same day off to recharge our batteries. Employees and their dependents also have access to therapy, coaching, and Employee Assistance Programs services.
- Family Planning: We provide 20 weeks of paid parental leave, fertility, adoption, and surrogacy benefits, as well as an annual stipend for new additions to your families (including pets!).
- Lifestyle & Learning: You’ll have stipends to fund your personal lifestyle and to support your favorite creators on Patreon, as well as an annual stipend for learning and development.
- Hybrid Work: Our offices are in San Francisco, New York, and Porto. Plus, we have more teammates working remotely around the world.
- Financial Support: We offer employer matching for our retirement plans and Health Savings Account (HSA), as well as access to 1:1 financial guidance with a Certified Financial Planner.
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Conte
(Co-Founder & CEO)Graduated from Stanford with a degree in Music. Created musical content on Youtube as Pomplamoose before founding Patreon.
Sam Yam
(Co-Founder, CTO & President)Worked in Analytics and Engineering roles at Yahoo, Ning and Loopt. Previously founded mobile advertising company AdWhirl, which was acquired by Google.
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