Enterprise Customer Success Manager, Speckle
$130-160k
+ Equity + $30K – $50K Performance Bonus
Your collaborative data hub that connects with your favorite AEC tools.
Be an early applicant
Your collaborative data hub that connects with your favorite AEC tools.
21-100 employees
Be an early applicant
$130-160k
+ Equity + $30K – $50K Performance Bonus
21-100 employees
Company mission
🚀 Our mission is to make the AEC industry better.
Role
Who you are
- This role requires 10+ years of enterprise account management, consulting or professional services experience, and a builder mindset
- We’re looking for someone who thrives in ambiguity and is equally comfortable managing strategic accounts and delivering transformational engagements as they are creating the systems that enable scale
- Enterprise Account Management:
- Proven track record managing complex, strategic accounts ($200K-$500K+ ACV)
- History of driving adoption, expansion, and high net revenue retention
- Experience navigating large organizations and building executive relationships
- Comfortable managing book of business with P&L responsibility
- Consulting or Professional Services Background:
- Experience ensuring successful delivery of consulting engagements
- Ability to diagnose business problems and translate them into actionable solutions
- Track record of delivering measurable ROI for customers
- AEC Industry Knowledge:
- Understanding of design, construction, and/or facilities management workflows
- Familiarity with BIM, data workflows, and AEC technology landscape
- Existing relationships in the industry a plus
- If not AEC, experience in similarly complex B2B industries (data infrastructure platforms, data analytics, enterprise application software)
- Builder Mindset:
- Experience building CS functions, playbooks, or teams from scratch
- Systems thinker who can balance execution with process development
- Thrives in ambiguity and gets energized by building rather than maintaining
- We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you
What the job involves
- Speckle is looking for a Enterprise Customer Success Manager to own our quickly growing enterprise customer portfolio
- We’re looking for a customer success leader who can do three things exceptionally well:
- Drive adoption and expansion across our existing enterprise customer base
- Help identify and deliver strategic platform engagements that prove transformational ROI
- Build the playbook and team that will scale customer success as we grow
- This isn't a "maintain relationships" role. You'll be responsible for driving adoption and expansion across our existing book of business and leading six-figure strategic engagements with some of the world's most innovative AEC firms to help them fundamentally transform how they work with data
- You’ll be part of our Growth team. At Speckle, we’re a small, high-performing team building something ambitious. We move fast, default to action, and give talented people room to run
- We’re building a rocket ship and we move fast. We don't have layers of management or endless meetings, we have smart people who take ownership, ship quickly, and learn from what works (and what doesn't)
- We default to trust and autonomy. You'll have real ownership and impact on product/customers/growth from day one. We don't micromanage and we hire people who don't need it
- We move fast and expect you to keep pace. Startup speed isn't for everyone. We make decisions quickly, test hypotheses, and iterate. If you thrive in structure and stability, you'll hate it here. If you love building something from zero, you'll love it
- We punch above our weight. We're a small team working with industry giants. Our customers include some of the most innovative firms in AEC, and they expect excellence and enterprise-grade stability. We deliver
- We invest in curious, ambitious people who embrace a growth mindset. If you're constantly asking "what if?" and "why not?", see challenges as opportunities to learn, and help your teammates level up too, we'll back you with mentorship, resources, and bigger opportunities
Our take
Speckle is an open-source platform that is revolutionising how 3D models and data are used in architecture, engineering and construction (AEC). The company wants to liberate people from proprietary file formats and software monopolies and to build an open digital infrastructure for the future of anything designed in 3D.
Open source, and in particular open source data infrastructure, could be the solution to the AEC industry's somewhat inefficient and fragmented mode of operation. The Speckle platform caters to this, providing a solid digital base for people in the AEC industry to build the next generation of tools with which they can innovate the space.
Community is also an important part of Speckle, with the company providing a space for members to talk about architecture, engineering, construction, and everything digital. It has good funding at its back, and continues to move towards facilitating collaboration and efficiency for those who work with 3D.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% female employees
Company
Employee endorsements
Challenging work
"We're working on a truly innovative product. There is no blueprint to copy from. Just hard work and learning to get to our mission. But: we're not..."
Funding (2 rounds)
Apr 2024
$12.5m
SERIES A
Apr 2022
$5.5m
SEED
Total funding: $18m
Company benefits
- Fully remote
- Flexible working hours
- 30 days of paid leave + bank holidays
- Generous equity package
- Annual budget to spend on L&D, Health & Self-care
- In-person collaboration: yearly retreats somewhere warm, in-person-grants for teams and individual Specklers to meet IRL
- Contribution to open source and interaction with a diverse and vibrant community
Company values
- Community First—We deeply care about our Community’s success. By understanding their needs, we constantly deliver the most value to them.
- Quality Obsessed—We collectively deliver a delightful and reliable Product and Experience.
- Open and Trusting—Openly sharing opinions leads to innovative thinking and effective collaboration. We always assume good intentions and foster each others’ personal development.
- Proactively Accountable—We take initiative with Speckle’s mission at heart. We are proud of our work and take full ownership of it - when it’s great and when we need to level up.
Company HQ
London, UK
Articles
Leadership
Dimitrie Stefanescu
(CEO)Earned a PhD in Digital Design Communication from UCL. Worked in programming and computer architecture at Arup, Bogdan Van Broeck, TU Berlin and TU Delft
Matteo Cominetti
(COO)Hybrid architect, engineer, and programmer. Previously worked at Arup, Foster+Partners, WeWork, and CASE Inc.
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