Senior AI Engineer, ActiveCampaign
$148-203.5k
Customer experience automation
Be an early applicant
Customer experience automation
501-1000 employees
Be an early applicant
$148-203.5k
501-1000 employees
Company mission
To help businesses and organizations to automate their entire customer experiences.
Role
Who you are
- 5+ years of hands-on experience in software engineering, platform engineering, solutions engineering, infrastructure engineering, or a similar technical role
- Strong ability to design and implement production-ready systems across APIs, services, integrations, and data flows
- Experience working with cloud environments and modern application deployment patterns
- Comfort troubleshooting complex technical issues across infrastructure, application logic, and third-party integrations
- Prior experience building internal platforms, shared services, developer tooling, or reusable technical foundations
- Strong understanding of system design, reliability, scalability, and security considerations
- Demonstrated ability to take ownership of ambiguous technical problems and drive them from design through implementation
- Experience defining technical patterns, processes, or standards that other builders rely on
- Practical experience working with AI-powered applications, agent architectures, LLM-based workflows, or adjacent systems
- Strong communication skills and the proven ability to work cross-functionally in a fast-moving environment
- Comfort with ambiguity and a strong builder mentality, and a bias toward practical execution
- A hands-on technical builder passionate about driving business innovation through cutting-edge AI architecture
What the job involves
- ActiveCampaign is seeking an Sr AI Engineer - AI Transformation Hub who will sit at the critical intersection of infrastructure and business innovation
- In this role, you will not just help build capabilities—you will take meaningful ownership of how key parts of our internal AI agent platform evolve
- You will help design the technical foundation that enables teams across the company to build, deploy, operate, and improve AI agents at scale
- This position is focused on architecting and owning the core capabilities that make agent development reliable, reusable, and scalable
- You will design and improve deployment patterns, integrations, observability frameworks, and shared infrastructure that allow us to move beyond simple automation into complex, mission-critical business processes across the company
- Beyond building platform capabilities, you will work directly with cross-functional teams to move agents from ambitious ideas to production-ready solutions
- You will help define technical patterns, shape how capabilities should be built, and unblock teams day to day—ensuring our infrastructure directly supports strategic business impact
- Own the design and evolution of core capabilities within our internal AI agent platform to support high-impact business workflows and AI agents
- Define and improve deployment patterns, shared services, and orchestration approaches that enable complex agent use cases to run reliably
- Partner with business stakeholders to translate high-priority strategic goals into scalable AI agent solutions
- Work hands-on with builders to debug issues, answer technical questions, and unblock day-to-day development while also improving the underlying platform
- Investigate failing repositories, run code locally when needed, and fix infrastructure or environment issues at the root cause
- Build and maintain shared services—such as reusable modules, integration layers, logging patterns, and data access approaches—that multiple teams can leverage
- Drive decisions around observability, governance, permissions, reliability, and cost-aware usage to ensure our AI transformation is sustainable and secure
- Help set technical direction for how new capabilities should be designed so we create durable foundations rather than one-off solutions
- Collaborate across engineering and business functions to identify and shape new high-value opportunities for agent-led innovation
- What Good Looks Like:
- Agent teams can build faster because core infrastructure, standards, and patterns are already in place
- Shared capabilities are designed with enough quality and reusability that multiple teams can adopt them without starting from scratch
- Agent deployment becomes more reliable, supportable, and scalable across a growing set of business use cases
- Technical blockers around integrations, permissions, environments, and monitoring are reduced over time because this role proactively addresses root causes
- The AI Transformation Hub has stronger technical direction around how core agent capabilities should be designed, implemented, and operated
- Builders across the organization are better supported because they have a senior technical partner who can guide design decisions, debug issues, and help move critical work forward
Our take
Marketing and CRM tools are essential to scale a business in the current landscape. Existing tools for optimising engagement, scalability and data analytics have surged in popularity, but many solutions remain unaffordable for small businesses.
ActiveCampaign provides an integrated platform for email marketing, marketing automation and CRM, with the focus on providing businesses with the ability to optimise customer experiences. The platform leverages machine learning and automation to increase the rate at which its clients can scale their engagement levels, regardless of whether the user is running a small or large business.
Despite high-profile competitors, the company has found a gap in the market by providing an integrated and unified solution combining hundreds of tools. The platform is available as an entire package for enterprises, but smaller companies can opt for cheaper and streamlined tool kits. In 2022, ActiveCampaign announced the implementation of over 400 customer ideas into its product. It has also partnered with ActiveEngine, the first ActiveCampaign-only agency, to enable businesses to make better discovery calls and close more deals. With the 2024 opening of a hub in Krakow, it is further expanding its European footprint.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$240m
SERIES C
Jan 2020
$100m
SERIES B
Total funding: $360m
Company benefits
- Mac computer, modern apps, and access to a $250 quarterly WFH stipend, as well as regional Hubs that serve as a central meeting space.
- Open PTO, the ability to work remotely, a sabbatical program, and flexibility in your work schedule.
- Access to the Calm meditation app, the Modern Health coaching app, and telemedicine support for mental health.
- Equity for all employees to help create alignment and an ownership mindset across all team members as we grow.
- Access to 1:1 sessions with career coaches, and Udemy subscriptions.
- Generous 401K matching that have no wait or vesting requirements.
- Dedicated Employee Resource Groups for moms, dads, and parents, manager training to better support working parents, and flexible working schedules to make parenting during remote work a bit less stressful.
- Dedicated career development conversations and regular salary reviews.
- Full medical, dental, and vision, and pay 100% of your premiums for the HSA plan.
- Stay connected with teams around the globe through digital outings & trainings, an automated coffee roulette program, and biannual team kickoffs.
- Donation matching and 3 days of Volunteer Time Off for all employees every year. We also make it easy to participate in local elections by giving employees the day off.
Company HQ
Chicago Loop, Chicago, IL
Leadership
Jason VandeBoom
(Founder & CEO)Jason founded ActiveCampaign in January 2003 as CEO. They have worked there ever since, alongside being a Future Founders Board Member since February 2020.
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