Billing Associate, Steno
$24-$27/hour. + Options of Equity
More information about location
Court reporting and litigation services
Job no longer available
Court reporting and litigation services
501-1000 employees
Job no longer available
$24-$27/hour. + Options of Equity
More information about location
501-1000 employees
Company mission
To optimize the litigation experience with a revolutionary approach to deposition services created by attorneys, for attorneys.
Role
Who you are
- This role is ideal for someone with advanced billing experience who thrives in problem-solving and process optimizations
- You have 2+ years of high-volume billing and invoicing experience, including handling billing disputes. Court reporter billing experience is a plus!
- You excel at problem-solving and process improvement
- You can effectively manage escalations and communicate
- You are proficient in Mac and PC and master new systems quickly; Google Workspace, Slack, and Zendesk experience is preferred
- You are organized, adaptable, and comfortable wearing multiple hats
- You have a customer-first mindset, ensuring timely and accurate billing while maintaining positive client relationships
- If a fast-paced environment that keeps you on your toes is not for you, then the Billing team is probably not the right fit. But if you don’t shy away from a little chaos and you are a natural troubleshooter with great attention to detail, then you may just find the home you are looking for here
What the job involves
- We are looking for a Billing Associate to join our Winning Team, which is revolutionizing the court reporting industry every single day
- We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry
- As Steno’s Billing Associate, you will handle more complex billing processes, including firm and provider billing discrepancies, escalations, and workflow improvements. You’ll work closely with internal teams to optimize billing operations
- Manage complex billing issues and escalations
- Review and process invoices with precision
- Collaborate with cross-functional teams to refine billing workflows
- Provide insights and recommendations to improve efficiency
- Resolve Billing Discrepancies: Identify and correct inconsistencies between order requests, provider rates and billing information
- Monitor & Respond to Billing Requests: Actively track Slack channels for complex billing-related inquiries, providing timely resolutions
- The billing team is a highly reliable and super-motivated team. A diverse group working throughout the country, we’re responsible for all final invoicing for our clients
- We are tech-savvy perfectionists and collaborative team players. Not only do we work under tight deadlines, but we are also constantly evaluating and reevaluating our own processes to make them more efficient than they were the day before!
Our take
Steno is a court reporting agency that offers services to legal professionals, government agencies, and businesses. As a trusted partner, Steno allows law practices to streamline their operations and work more efficiently, all while maintaining the highest standards of accuracy and reliability in its reporting services.
Steno's services are tailored to cases that can take over a year to settle. One of the company's standout offerings is the 'DelayPay' product, which enables lawyers to defer payments for critical services such as court reporting, arbitration, videography, and interpreting until their cases are concluded.
Steno has experienced substantial progress over the past few years, with a growth rate that more than tripled in 2021 alone. Steno received $15 million in a 2024 Series B round and has since begun to roll out its gen-AI-powered Transcript Genius, a tool for transcript analysis, indicating a culture of continued innovation.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2024
$20m
GROWTH EQUITY VC
May 2024
$46m
LATE VC
Total funding: $87.5m
Company HQ
South Park, Los Angeles, CA
Leadership
Greg Hong
(Co-Founder & CEO)Previously co-founded the restaurant reservation management system, Reserve (acquired by Resy/American Express) where they served as the CEO for 5 years.
Dylan Ruga
(Co-Founder)Currently a Trial Attorney at Stalwart Law Group, which they founded. Previously a Partner at Steptoe & Johnson and a External/Law Clerk at US Courts.
Dan Anderson
(Co-Founder & CTO)Previously co-founded the payment checkout process, Hail (acquired by Reserve) where they served as CEO. Also worked for the Zurich Insurance Company as Risk Consultant, Head of Application Security, and Director.
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