Senior IT Support Engineer, Cognisys
£38-40k
2-3 days a week in office
Cyber security, pen testing & compliance experts
Be an early applicant
Cyber security, pen testing & compliance experts
21-100 employees
Be an early applicant
£38-40k
2-3 days a week in office
21-100 employees
Company mission
To help protect businesses from cyber attackers.
Role
Who you are
- 3–5 years' proven experience in an IT support or IT engineering role
- Strong background handling both 1st line (helpdesk) and 2nd line (desktop/network) technical issues
- Solid hands-on experience troubleshooting and managing macOS environments
- Ability to diagnose complex technical issues under pressure and find root-cause solutions
- Excellent communication skills to explain technical issues clearly to non-technical colleagues
- A proactive, ownership-minded approach, with the appetite to take on more responsibility over time
- If you think you can deliver but don't match the criteria above, please don't be put off. We are very open-minded and focus on ability and attitude above skills
Desirable
- Experience using Mobile Device Management tools (e.g. Jamf, Kandji, Intune) to manage Apple devices
- Cloud Productivity: Experience administering Google Workspace environments
- Cybersecurity: Practical knowledge of Cyber Essentials or similar security certification frameworks
What the job involves
- We have an exciting opportunity for an experienced Senior IT Support Engineer to join us at a time of rapid growth at Cognisys
- We are seeking a Senior IT Support Engineer to become a key member of our IT function in Leeds. Acting as a key point of contact within the team, you will lead on day-to-day technical delivery and support our IT Lead in keeping operations running smoothly
- This is a hands-on role with real scope to grow: as you develop, so will your responsibilities, making it well suited to someone looking to progress towards a leadership position
- You will specialise in supporting our macOS environment and act as a key technical resource across the business
- Technical Support: Deliver high-quality 1st and 2nd line support to resolve software, hardware, and network issues, acting as a senior escalation point for the team
- Operational Delivery: Help keep day-to-day IT operations running smoothly, supporting the IT Manager and helping coordinate workload across the team
- System Analysis: Monitor IT infrastructure and macOS endpoints to identify inefficiencies and recommend performance improvements
- Endpoint Management: Manage, deploy, and configure corporate devices, ensuring seamless user onboarding and offboarding
- Security & Compliance: Help maintain organisation-wide security standards and align systems with best-practice frameworks
- Documentation: Create clear technical documentation, user guides, and standard operating procedures for the IT knowledge base
Our take
Many businesses are struggling to keep up with rising cyber threats, complicated regulations and the constant risk of data breaches. For organisations without in-house specialists, staying secure can become overwhelming. So, Cognisys has stepped in to make this manageable. They're a UK-based cybersecurity and compliance company helping organisations spot vulnerabilities early and build stronger digital defences.
Cognisys delivers this through services like penetration testing, continuous vulnerability management, and support for certifications such as ISO 27001. By simplifying security and offering ongoing guidance, they give businesses confidence that their systems are protected and up to standard. Resulting in fewer risks, fewer headaches, and more room for companies to get on with the work that matters to them.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company HQ
Leeds Dock, Leeds, UK
Leadership
Steve Spence
(CEO)Steve previously founded Pure Technology Group and Servatech.
Arjun P.
(CTO)Arjun is the founder of Edge Secure. Previously, he was a Technical Director at Defendza, a Check Team Leader at NCC Group, and a Senior Security Analyst at Tech Mahindra.
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