VP of Customer Success , OpenAsset
$250-350k
More information about location
3 days a week in office
Digital asset managment software
Open for applications
Digital asset managment software
21-100 employees
Open for applications
$250-350k
More information about location
3 days a week in office
21-100 employees
Company mission
To empower AEC and real estate firms to showcase their projects, sell with visualization, and win more businesses.
Role
Who you are
- 10+ years of experience in B2B SaaS with 5+ years leading Customer Success and Professional Services teams
- Proven success scaling from ~$25M to $100M+ ARR, supporting 1,000+ clients globally
- Experience managing multi-regional teams including EMEA and APAC, and implementing global customer success frameworks
- Strong understanding of customer onboarding, implementation, and renewal processes for complex, multi-product SaaS platforms
- Demonstrated ability to build and execute AI- and data-driven customer strategies that improve efficiency and customer outcomes
- Skilled in operational excellence, process design, and cross-functional collaboration
- Proven track record of improving key metrics such as NRR, GRR, and time-to-value
- Exceptional leadership, communication, and analytical skills; highly proficient in tools like Salesforce, Gong, and AI-driven productivity platforms
- Experience in or affinity for the AEC (Architecture, Engineering, and Construction) industry is a plus
- Axomic is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualifications—we do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status
- We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed
What the job involves
- We are seeking a NYC-based VP of Customer Success, Onboarding, and Professional Services to lead and scale our global post-sales organization, ensuring world-class onboarding, retention, and customer growth experiences across our expanding product suite
- Following the rapid adoption of our second product, Shred.AI, this role will be instrumental in strengthening our onboarding and services operations while evolving our broader Customer Success and Account Management strategy to drive cross-sell and long-term client partnerships
- This executive will report directly to the CRO and will focus heavily on improving operational efficiency, scalability, and customer satisfaction—leveraging AI and automation to enhance every stage of the customer journey
- We’re looking for a VP of Customer Success who can build on our strong foundation of customer advocacy and operational excellence while scaling processes to support significant growth—from $25M to $100M+ in ARR
- You’ll oversee our Onboarding and Professional Services teams along with our Customer Success and Account Management teams. You will ensure seamless onboarding, drive adoption across our multi-product platform, and deliver measurable value for our global customer base of 1,000+ clients
- You’ll bring a strategic yet hands-on approach—comfortable refining playbooks, managing complex client relationships, and collaborating cross-functionally to integrate AI and data insights into customer workflows
- Lead and develop the Customer Success, Onboarding, and Professional Services organization (including AM, CSM, IM, and SE teams)
- Optimize onboarding processes to improve time-to-value, customer satisfaction, and scalability as we continue to grow our global client base
- Define and execute a customer lifecycle strategy that drives retention, cross-sell, and expansion across our product suite
- Collaborate with Product, Engineering, and Revenue Operations to implement AI-driven tools that enhance onboarding, customer engagement, and service efficiency
- Partner with Sales Leadership to ensure smooth handoffs and alignment between new business and post-sales
- Partner with Marketing to ensure a strong in-person presence at events and customer onsites
- Develop scalable frameworks for account management and success planning, ensuring consistent delivery across all regions
- Improve and track KPIs around NRR, churn, onboarding velocity, adoption, and customer health scores
- Foster a culture of proactive customer success, where insights from customer data, feedback, and interactions continuously inform our strategy
- Represent the voice of the customer to the executive team, influencing roadmap and go-to-market decisions
- Hire, mentor, and grow talent within the Customer Success and Services teams to build a high-performing, scalable organization
Our take
OpenAsset is a premier Digital Asset Management solution tailored specifically for the Architecture, Engineering and construction (AEC) sectors. With a track record spanning two decades and a diverse client base of 1,000+, OpenAsset is well-positioned to understand and cater to the unique challenges of these industries.
The problem it addresses is the acute need for an industry-specific solution that can effectively manage the digital assets crucial to AEC professionals. Traditional DAM systems often fall short in this regard, prompting OpenAsset's development to fill this significant gap. Its vision is not just to provide a platform but to inspire individuals through the visualization of the built world, an ambitious goal that sets them apart in the marketplace.
Marked by consistent growth, OpenAsset has strategically partnered with Marlin Equity Partners, a private equity firm, to enhance its sales, technical, and management capabilities. This collaboration is driven by the mounting demand for OpenAsset's B2B SaaS products. Alongside an ongoing focus on team expansion, positioning OpenAsset as a leader in addressing the distinctive needs of the AEC industries, ensuring its place at the forefront of specialized digital asset management.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Work-Life Balance
- Learning & Development Opportunities
- Paid Parental Leave
- Generous Vacation Policy
- 100% Emplpoyee Health Coverage (US)
- Hybrid and Remote Working Options
Company HQ
Midtown South, New York, NY
Leadership
Jason Janicki
(CEO)Jason joined OpenAsset in 2010 as a Senior Account Manager, since then they have been a VP of Customer Success, COO and now CEO. Previously, they spent nearly 4 years at CQ Roll Call Group as a Marketing Manager and Manager of Customer Communications and Training.
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