People Operations Specialist, Cleo
3-month FTC
£53-68k
Salary is pro-rata
1+ day a week in office
AI personal finance assistant
Be an early applicant
AI personal finance assistant
201-500 employees
Be an early applicant
£53-68k
Salary is pro-rata
1+ day a week in office
201-500 employees
Company mission
To help millions of people improve their financial health, and relate to them in a way their banks never could.
Role
Who you are
- You have 2-3+ years of experience working in People Operations - you’re able to demonstrate the impact you’ve made on People Processes so far
- You’ve had exposure to managing payroll
- You know your HR tech! You’ve been a super user of an HRIS & other People Systems (we use Hibob & Rev People)
- You’ve had some exposure to working across multiple geographies - with exposure to PEO & EOR workings desirable
- You have a keen eye for improving processes and have proven experience automating manual workflows
- You know all about scaling companies - you’ve worked in a high growth, fast paced environment before (tech is desirable)
- You have experience working in a People Team that supports multiple geographies
- You've got a good understanding of shortcuts & formulas in Excel/Google Sheets
- You’re super detail oriented & attention to detail is a top skill
- You’re trustworthy and comfortable managing sensitive issues and data
- As a nice to have, you’ll have experience working with subsidiary businesses in Poland
What the job involves
- We’re looking for a People Operations Specialist for a 3-month fixed-term contract to help us build and support a world-class employee experience as we scale
- In this role, you’ll play a key part in managing the full employee lifecycle, driving process improvements, and making sure our people systems and workflows run smoothly across our global team
- You’ll manage the entire employee lifecycle end-to-end
- You’ll help to manage the way we hire & pay people - building key relationships with our payroll, EOR & PEO providers to support our global people infrastructure
- You’ll support the wider People Operations team to deliver on key projects, collaborating on initiatives including Onboarding, People Dashboards, Tooling Implementation & many more! You'll be a key player in the success of the People Operations deliverables
- You’ll be our HR stack whisperer! Working to ensure our systems are smoothly integrated, fit for purpose & our People Data is clean & up to date
- You’ll be a champion for our People compliance. Managing all employee documentation & supporting our People Partners where needed
- You’ll be keen to scope out steering opportunities for process improvement, helping to ensure our People workflows are set up to facilitate our scaling team’s needs & delivering a consistent employee experience
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers. And after a successful year in the US its now eyeing up a return to the UK.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Nice people
"Cleople are unmatched. The vibes, the energy, the friendships. I genuinely love my colleagues and have developed real-life friendships. I don't know..."
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- Learning and development
- Mental health support
- Agile working
Company values
- Make it Happen
- Learn at Speed
- Bring Good Vibes
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(Founder & CEO)Previously a Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
Diversity, Equity & Inclusion at Cleo
Annie Jackson (Head of Talent )
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
- Check out our 2022 Diversity and Inclusion report, here: https://web.meetcleo.com/blog/cleo-diversity-equity-and-inclusion-report-2022
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