Senior Technical Writer, AuditBoard

• 3+ years of experience as a technical writer in a B2B SaaS or similar technical environment
• Experience writing release notes and/or product documentation
• Experience creating and/or improving information architecture within knowledge bases to enable clear structure, navigation and discoverability across content
• Familiarity with Knowledge Base & CMS tools
• Familiarity with technical documentation platforms
• Strong understanding of SaaS platforms and APIs
• Experience writing API documentation
• Ability to understand and explain complex technical concepts to a variety of audiences
• Excellent written and verbal communication skills, with a keen eye for detail and accuracy
• Ability to collaborate effectively with cross-functional teams, including engineering, product, marketing, and support teams
• Ability to prioritize and manage multiple tasks and deadlines in a fast-paced environment
• Strong organizational skills and attention to detail
• User-centric mindset

Desirable

• As a Technical Writer at AuditBoard, you will play a key role in ensuring that our internal and external documentation is clear, accurate, and up-to-date
• You will work closely with Product, Engineering & Design (PED) teams, release management, and go-to-market stakeholders to produce high-quality release notes, internal product documentation, and developer resources that help both technical and non-technical audiences understand and get value out of our platform
• Release Notes:
• Collaborate with PED teams and the release management team to draft, edit, and publish internal and external release notes for new product releases and updates
• Ensure release notes are accurate, comprehensive, and published on time
• Maintain a well-structured release notes page to ensure users can easily find and review release notes
• Internal Product Documentation:
• Support PED teams in drafting and maintaining internal documentation for PED teams, support staff, and other internal stakeholders
• Work cross-functionally to ensure internal product documentation reflects accurate and up-to-date information about features, functionalities, and workflows
• Translate complex technical concepts into clear, digestible content for a variety of internal users
• Developer Documentation:
• Support the integrations team in managing and improving developer documentation for APIs, integrations, and platform features
• Ensure developer documentation is easy to navigate, up-to-date, and comprehensive
• Review prospect and customer feedback/questions to continuously improve documentation and ensure it covers the most common use cases
• Cross-Functional Collaboration:
• Collaborate with stakeholders such as product managers, engineers, product marketing, the Help Center team, and other teams to gather information and ensure documentation consistently and accurately reflects new features and product changes
• Assist in identifying documentation gaps and propose improvements to enhance the documentation process