Senior Site Reliability Engineer, Xero

• Demonstrable experience of delivery of Reliability systems and solutions in a highly technical team Extremely technical with strong engineering and hands-on SRE Bacground
• Deep and proven experience in providing technical leadership and mentoring in world class embedded SRE teams in a fast growing companyProven track record in senior technical roles, with the ability to inspire and empower cross-functional teams to achieve operational excellence and drive continuous improvement
• Has a strong product mindset and can understand and anticipate customer needs. Obsessed with delivering a high quality and highly stable customer experience. Drives a culture of customer-first thinking. 24/7 focus on incident response and remediation
• Broad and deep technical understanding of modern cloud technologies (AWS, Azure, GCP) and their incident and problem management practices, particularly high-growth, high-availability SaaS-based transactional systems
• Is highly data and analytically drivenProficiency in one or more object-oriented programming languages (C#, JavaScript, Java, Python etc) or experience with infrastructure-as-code (e.g. Terraform, Cloudformation)
• Experience using observability tooling to monitor the health of a highly distributed systems
• Experience with agile software development methodology including continuous integration and delivery

Desirable

• As a senior member of the Product SRE team, you will assume responsibility for the deliverables of the embedded product SRE for your assigned product
• The team will consist of dedicated world class SRE engineers who are embedded into product teams to drive enduring reliability, world class Observability and high performing services
• The lead senior engineer will provide technical proficiency to ensure the teams can drive reliability across the product landscape
• This position requires a highly technical senior engineer with a strong Engineering background, deep experience in SRE and a passion for enabling high performing products
• As a seasoned and relentless engineer, they will contribute to the Product SRE strategic objectives and contribute to the ongoing transformation of the Xero SRE culture
• As an expert communicator, this senior engineer will manage change and ensure the value of robust systems is communicated clearly across the business
• Provides technical ownership to ensure completion of the day to day deliverables of a dedicated product SRE team of highly experienced Site Reliability Engineers, who will take ownership of reliability
• Demonstrates high technical proficiency in all aspects of reliability, observability, operability and performance of the product you are assigned to through continued delivery of high quality solutions
• Builds a long term relationship with product engineering teams to ensure they can deliver on system reliability that is continuously improving Demonstrates an ongoing dedication to “automation first” and ensures quality delivery at all times
• Has experience of building and delivering an Error Budget culture associated with consistent breaches of SLA/ SLO
• Ensures observability best practice is implemented across products to ensure fast detection of impactful events. Contributes to a culture of continuous improvement to ensure product reliability is continuously improving and impact of issues are reduced
• Provides ongoing training as required across the business to ensure reliability requirements are well understood and incorporated into product designsContributes to the deliverables a team of engineers who continuously raise the bar of quality in deliverables and outcomes for the SRE organization
• Contributes to, and actively monitors, quality standards for the SRE team and reports regularly on its adherence