Product Designer, Ketryx

• We need a versatile designer who can thrive in a fast-paced startup environment while navigating the complexities of regulated industries
• The ideal candidate combines strong systems thinking with hands-on execution capabilities—someone who can map complex user workflows and translate them into finished designs ready for developer handoff
• You should have experience designing within constrained environments (healthcare, fintech, automotive, or other regulated industries) and be comfortable collaborating across time zones with our Vienna-based R&D team
• We're particularly interested in candidates who have experience designing AI interactions and leveraging AI tools to accelerate their workflows
• This role requires someone who can wear multiple hats, from service design thinking to UI execution, while maintaining strong stakeholder relationships and clear documentation practices that enable effective remote collaboration
• 5-8+ years experience in product design and/or service design
• Solid, holistic UX skillset
• Strong visual design sense
• Curious, empathetic and critical
• Phenomenal ability to quickly translate customer pain points into elegant design solutions
• Growth mindset, effectively balancing long term vision with short term decision-making
• Effortless switching between detailed design deliverables and the bigger picture
• A self-motivated go-getter who operates independently, works effectively on multiple projects, gets it done, and thrives in a fast-paced environment
• Proficiency in design and prototyping tools such as Figma
• Understanding of front-end development principles and constraints
• Excellent communication and collaboration skills

Desirable

• We're seeking a Product Designer in Boston to serve as a critical bridge between user needs and technical solutions
• In this role, you'll work closely with our Product team and customers to translate complex workflow challenges into actionable design solutions that scale across our distributed organization
• You'll be responsible for moving beyond tactical fixes to create strategic design artifacts—from user journey maps to polished product designs—that can be leveraged by our growing design team and drive meaningful user experience improvements across the Ketryx platform
• This position will be based in our Boston office with 25% travel to our Vienna, Austria office
• Craft outstanding user experiences in the Ketryx platform
• Map and manage customer journeys and align key stakeholders around delivering simple, intuitive and delightful user flows
• Design low-fidelity wireframes and interactive prototypes to quickly visualize flows and interactions in order to test hypotheses fast
• Produce designs for devs, leverage and contribute to Ketryx’ growing design system
• Contribute to discovery activities, such as assumption testing, and opportunity solution tree mapping
• Leverage data and user research to inform design decisions and validate solutions
• Collaborate closely with product managers, engineers, and other cross-functional partners to ensure seamless execution
• Conduct user interviews and usability testing to gather insights and iterate on designs
• Present design concepts and rationale to stakeholders at all levels
• Stay current with design trends, tools, and best practices in the industry
• 8am - 5pm 4 days in office