Implementation Manager, Safely You
PST or MST only
Fall prevention for dementia care
Be an early applicant
Fall prevention for dementia care
21-100 employees
Be an early applicant
21-100 employees
Company mission
SafelyYou's mission is to improve dementia care through fall detection and prevention tech.
Role
Who you are
- 3+ years of experience as a Project Manager, Security Systems Project Manager, IT/Technical Implementation Manager, or a Technical Operations Manager preferably in a startup environment
- Strong organizational skills with the ability to deliver on multiple projects at a time
- Experience in identifying inefficient processes and implementing improvements
- Solid technical troubleshooting and problem-solving skills
- Top notch communication skills with the ability manage multi-stakeholder projects
- Experience in implementing technology in environments that require networking knowledge
- Experience architecting solutions and integrations for a diverse set of customers
- Willingness to travel up to 25% of the time - ideally with your own vehicle
- Ability to occasionally lift heavy equipment
- MUST be in PST or MST only
What the job involves
- This is a remote role in PST or MST only
- As our Implementation Manager, you'll take the lead in rolling out our innovative technology to an expanding portfolio of healthcare clients. This role is perfect for someone with strong project management skills, customer service, and a passion for making a meaningful difference in the healthcare industry
- This role is perfect for someone with strong project management skills, customer service, and a passion for making a meaningful difference in the healthcare industry
- Act as the SafelyYou advocate, ensuring a smooth customer experience from the late stage sales cycle through the launch of services
- Serve as the primary point of contact for internal and external customers, ensuring alignment on the solutions that meet their specific requirements
- Effectively communicate with various levels of stakeholders within an account serving as the main point of contact between SafelyYou and community locations throughout implementation
- Successfully manage a portfolio of implementation projects to deliver results on time, on schedule, and within budgets
- Lead virtual and onsite tours, and travel as needed, to understand technical requirements for project planning, resourcing, logistics, and project execution for installation of sensor, networking equipment, and servers
- Collaborate closely with other teams, documenting and designing the Scope of Work with accurate technical and implementation details
- Work cross-functionality with other SY departments: clinical success, account management/sales, AI, engineering, marketing, and finance to ensure customers needs are met from closed/won to go live
- Support communities throughout the onboarding process, coordinating and leading weekly status calls, discussing opt-in/consent strategies, creating user accounts, education and training of SY Services, and providing technical platform support
- Conduct weekly training sessions with communities and other stakeholders to ensure the community is ready and prepared to go live
- Manage procurement of the needed materials per project by working with supply chain to ensure delivery of materials is within desired timeframe
- Actively drive projects forward and overcome daily challenges while providing the best customer experience possible
- Maintain the highest level of communication and empathy with our customers, the residents, and installation teams to the cause of making a positive impact
- Training with installation vendors on expectations of the implementation and review of completed work to meet the necessary quality requirements
- Remote support during implementation of equipment for the installer or other remote contacts
- Support post-implementation troubleshooting as-needed
- Willingness to travel 25% of the time
Our take
Falls pose a heightened injury risk to the estimated one in three people over 85 who live with dementia, but with contributing factors being varied and often circumstantial, the risk is hard to combat. SafelyYou is looking to bring tech to the rescue, with AI-enabled real-time fall protection cameras that detect falls in the home with 99% accuracy, reportedly reducing falls by 40%, and ER visits from falls by an impressive 80%.
Camera monitoring of dementia patients and seniors is an increasingly common practice. Surveillance helps shoulder some of the 15 billion unpaid care hours provided by Americans to loved ones suffering from the disease, and reviewing fall footage helps determine whether ER visits, and the potentially crippling co-pays, are strictly necessary. The privacy concerns are substantial, however, and this is where SafelyYou stands especially strong: the cameras are activated only when an incident takes place.
So SafelyYou is tackling an urgent problem with dignity and to great effect - and they’re receiving industry recognition and substantial funding for their efforts. With one in five Medicare dollars spent in the field of dementia, and the global cost of the disease expected to double by 2030, the market is wise to be supporting this effective and growing organization.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Dec 2021
$40m
SERIES B
Sep 2021
$19.5m
SERIES A
Total funding: $61.4m
Company benefits
- Fully remote
- Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, Vision and Life Insurance
- 401K Program
- Company laptop
- Monthly Education, Well-being & WFH stipends
- Non-accrual PTO
- Growth Potential
- Company Retreats
- Medical & Family/Parental Leave
Company values
- We are caregivers first - We fundamentally understand and deeply care about those living with dementia, their families, and their caregivers. We are uniquely positioned to build a better world for them, and that responsibility motivates us to work from a place of empathy and personal imperative.
- We are hard problem solvers - We are not interested in superficial solutions or results. We focus on meaningful change with lasting impact, building trust and credibility.
- We are resilient - We understand the sensitive nature of what we do, and that informs every move we make in the service of our mission. We push our own boundaries and address both success and failure openly—without ego or blame—so we can learn and move forward.
- We are a team - We set our expectations high for each other—and our work—and we take every chance to exceed them. We reward with a deep generosity that matches the height of our expectations. We partner together—and with our customers—so that individual success is a success shared by all.
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
George Netscher
(CEO)A UC Berkeley PhD graduate in Computer Vision.
Share this job
View 2 more jobs at Safely You