Technical Account Manager, Wingspan
$155-185k
+ Target Equity + Stock options
Payroll platform for independent contractors
Job no longer available
Payroll platform for independent contractors
21-100 employees
Job no longer available
$155-185k
+ Target Equity + Stock options
21-100 employees
Company mission
To provide independent workers, self-employed professionals and freelancers with the platform they need to handle their business with confidence.
Role
Who you are
- An ambitious leader ready to help build, design, and support enterprise-grade software scaled to millions of individuals
- Minimum 5 years in solutions consulting or implementing business SaaS solutions and using APIs, ideally within the financial space
- Deep understanding of accounting systems, accounting/controllership needs, and finance/accounting workflows
- Strong understanding of Accounting and/or ERP solutions
- Bachelor's degree in computer science, engineering, related technical field, or equivalent experience
- Exceptional with organizational, project management, and time management skills
- Ability to operate within a cross-functional team or as an individual contributor with minimal supervision
- Ability to anticipate customers’ needs and position product solutions accordingly
- Excellent verbal and written communication skills as well as interpersonal skill
- Excellent engineering, system design and technical specification writing skills
- Must be authorized to work in the United States. At this time we are unable to transfer or sponsor visas
What the job involves
- Wingspan's Technical Account Manager will be on the frontlines working to establish partnerships with Wingspan customers, and act as a liaison between customers and our internal technical teams. You’ll be partnering with Pre-Sales teams to identify, prioritize and build financial solutions for existing customers so that Wingspan continues to scale with their needs
- You will act as the technical and financial subject matter expert for our customers, and design solutions that address the customer’s needs through Wingspan and partner integrations. You will partner with Post-Sales teams to drive Product, Design and Engineering teams’ roadmaps to evolve Wingspan to better serve our customers at scale and offer increasingly higher value to the customers
- You will define the customer’s financial & technical success criteria from onboarding through activation and expansion. You will represent Product, Design and Engineering externally and will operate with deep conviction and understanding of Wingspan's technical capabilities. The role requires technical skills necessary to understand and educate on robust payments and accounting features, and integrate them across all the touch points and surface area of a customer
- Work closely with the Pre-Sales and Post-Sales teams, effectively communicating Wingspan's workflow automation features and benefits to customers by delivering tailored product demonstrations
- Work with customers to problem-solve technical hurdles, and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options
- Via customer discovery, you will assess customer requirements for expansion of their Wingspan partnership, and determine Wingspan fit through use-cases, cost-benefit/ROI analysis, and technical competencies
- Work directly with onboarding specialists to support more complex technical & accounting implementations of Wingspan
- Be a subject matter expert across our integration partners (CRM, ATS, Ticketing, HR, Accounting), partnering with Sales, Product and partners to advocate for integration development in-line with customer needs
- Propose effective product implementations for customers with a deep understanding of the full range of integration and configuration options
- Support technical documentation and maintenance of our internal knowledge base for customer use cases and best practices
- Partner closely with the product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
Application process
- Recruiter Screen
- A preliminary conversation to discuss your skills, experience, and fit for the role
- Hiring Manager
- A deeper dive into your professional background and alignment with the team's needs
- Interview
- Depending on the role, this may be a single comprehensive session or split into two parts, focusing on different areas.This process may vary for some roles
Our take
Roughly one-third of US workers performed freelance work in the last year, with the number of companies relying on the work of independent contractors continuously rising, placing their services in high demand. Yet freelancers still face many issues when it comes to working. Things like payroll, insurance, and tax are aspects that are quite straightforward for those who are employed, but far more complicated when working independently.
Wingspan is a payroll platform created to solve some of the common financial challenges often faced by freelancers. While there are many other platforms offering a similar service, Wingspan stands out by being an all-in-one platform, replacing a number of tools that businesses typically utilize when it comes to paying and onboarding freelancers.
Due to its differentiating features, Wingspan has witnessed steady growth and has more than 20,000 members as well as hundreds of enterprise clients, and is on track to surpass a billion in contractor payments by the end of the year. Because of Wingspan's ongoing success along with the help of investors, the company is now in a position to expand its workforce to keep up with the demand for its services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2023
$14m
SERIES A
Jan 2020
$3.5m
SEED
Total funding: $17.5m
Company benefits
- Unlimited PTO
- Stock Options
- Medical Insurance
Company HQ
Midtown Manhattan, New York, NY
Leadership
Anthony Mironov
(CEO)Previously worked as a Private Equity Analyst at Fortress Investment Group and as a Private Equity Associate at Clarion Capital Partners.
Greg Franczyk
(CTO)Previously served as the CTO at Madison Logic. Also worked as an Engineering Manager at Google as well as the Web Engineering lead at The Washington Post.
Salary benchmarks
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