Channel Partner Success Manager, Smarsh
Unified Communications
+ Company bonus & Stock options
Cloud-based archiving and compliance solutions
Be an early applicant
Cloud-based archiving and compliance solutions
1001+ employees
Be an early applicant
+ Company bonus & Stock options
1001+ employees
Company mission
To enable customers to take advantage of the latest communication and collaboration tools, while staying ahead of compliance risk.
Role
Who you are
- 3+ years in partner success, partner management, channel operations, or technical account management
- Proven experience running structured onboarding projects and coordinating cross-functional teams
- Strong technical literacy with cloud platforms, APIs, network/connectivity concepts, and recording/telephony platforms
- Experience with CRM and ticketing systems such as HubSpot and Zendesk and project tools such as Asana
- Excellent stakeholder management, communication, and presentation skills
- Strong organisational skills with attention to detail and ability to manage multiple concurrent partner projects
- Commercial awareness of partner billing models and ability to conduct billing discovery and optimisation
- Analytical skills for pipeline tracking and reporting
Desirable
- Experience in UC, contact centre, recording, or communications technology ecosystems
- Prior experience working with service providers, MSPs, or strategic channel partners
- Familiarity with UK market and regulatory considerations relevant to call recording and data locality
What the job involves
- Channel Partner Success Manager responsible for onboarding, enabling, and driving revenue growth through strategic partners and service providers across the UK
- The role is customer-facing, combines project and relationship management, and partners with Sales, Pre‑sales, Implementation, Marketing, and Support to ensure partners are self-sufficient, technically enabled, and commercially productive
- Manage end-to-end partner onboarding for strategic and self-serve partners
- Own partner project plans, run kickoff calls, confirm SOWs, and coordinate milestones to go-live
- Act as primary partner point of contact and escalation owner during onboarding and early-stage deployments
- Deliver partner enablement: product demos, training programs, demo accounts, playbooks, and level‑1 support readiness
- Coordinate cross-functional resources including technical, implementation, marketing, and billing teams
- Validate partner environment details: recording platform, connectivity, APIs, regions, and go-live target dates
- Prepare and review Statements of Work, installation requirements, and connectivity contact lists
- Configure and manage onboarding workflows in CRM and ticketing tools to ensure operational handoffs
- Track partner progress and pipeline, report status to internal stakeholders, and surface risks and dependencies
- Run knowledge transfer to ensure partners can independently onboard at least the first three customers and perform level‑1 troubleshooting
- Maintain partner documentation, FAQs, training materials, and onboarding templates
- Identify upsell, migration, and optimization opportunities and coordinate with Account Management to convert them
Salary benchmarks
Our take
The emergence of new digital communication technologies provides businesses with a great opportunity for growth. But regulated businesses need to ensure they carry out communications monitoring, archiving, and compliance to stay on the right side of regulators. This can be difficult to do with new tech - to the extent that some businesses are hesitant to adopt it at all.
Of course, there’s a substantial appetite for ways to get around this obstacle and therefore reap the business benefits of modern comms. Smarsh provides just that, with its suite of archive, storage, and monitoring tools. In the two decades since its founding, the platform has netted over 6,500 clients including top worldwide banks, brokerage firms, insurers, registered investment advisors, and state and local government agencies in the US.
This puts Smarsh in a formidable position going forward. The issue the company addresses is only getting more acute as the volume of communications increases, more tech is brought to market, and the hybrid work model pushes more communications online. Smarsh’s extensive, top-tier global reach will help it field this growing market opportunity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (2 rounds)
May 2015
$28m
LATE VC
Sep 2007
$15.6m
LATE VC
Total funding: $43.6m
Company benefits
- Healthcare insurance: We provide medical, dental and vision insurance and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses
- Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a "take-what-you-need" time off policy as well as flexible work arrangements
- Recognition: We're big on kudos for a job well done. Our employee recognition program enables co-workers to nominate their peers who best embody our core values for recognition
- Life and disability insurance: Fully paid life and disability insurance coverage is provided from the day you start your job
- Wellness program: You're happier when you're healthier. So we reimburse a portion of employees' monthly health club expenses
- Retirement savings: We match a percentage of your retirement savings contributions. Smarsh employer match invests immediately, so it's yours from day one
- Sabbatical: The Smarsh sabbatical program provides a time to recharge, study or simply a time to do something you are passionate about away from the workplace. Employees are eligible after six years of service
- Giving back: Through our community partnership program, Full Circle, employees make a positive difference and receive paid time off for Full Circle activities so they can support the organizations that matter most to them
- Employee assistance program: We offer free and confidential assessments, short-term counseling, referrals and follow-up services to employees for personal or work-related issues to support their mental and emotional well-being
- Cellphones: To support our mobile and geographically dispersed workforce, we offer corporate cellular plan discounts with both AT&T and T-Mobile
- Getting here and home: Biking and taking public transit to work is not only cool but a smart and green thing to do. Smarsh proudly reimburses for monthly transit costs and biking expenses
- Parental leave: We want to support our colleagues who are starting a family. Smarsh offers paid leave to help you welcome your new bundle(s) of joy into the world
Company HQ
Portland Downtown, Portland, OR
Leadership
Stephen Marsh
(Founder)Previously worked on capital market systems at Fidelity Investments, and then moved to a Senior Product Manager role at CCBN. They are also a board member at The Wild, Asset Compliance Inc., and ComplySci.
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