Contact Center Sales Specialist, Zoom
Mid-Market
$156.5-250.4k
OTE
More information about location
2 days a week in office
Work platform for human connection
Job no longer available
Work platform for human connection
1001+ employees
Job no longer available
$156.5-250.4k
OTE
More information about location
2 days a week in office
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- 2+ years of experience in Contact Center sales — you know the space and can speak to it credibly
- Proven ability to work in a specialist or overlay sales model, partnering closely with field AEs to drive joint opportunities
- Demonstrated success leading and managing complex sales cycles from discovery to close
- Strong demo and presentation skills — you can translate technical capabilities into clear business value
- Experience leading others with product/services training, demo and sales guides, and learning materials
- Familiarity with CRM tools (Salesforce preferred) for pipeline management and forecasting
- A collaborative, coachable mindset with a drive to compete and close
- Willingness to travel as needed
- Experience with or knowledge of platforms like Zoom Contact Center, ZVA, or comparable CCaaS solutions is required
What the job involves
- Zoom is looking for a Contact Center Sales Specialist in Denver, CO to partner with mid-market Account Executives to drive new pipeline and accelerate growth within the Customer Experience space
- In this role, you’ll bring deep technical expertise and a consultative approach to help customers transform their customer experience with Zoom’s Contact Center and Virtual Agent solutions
- You’ll be joining the Zoom Contact Center Mid-Market East Sales team — a high-energy, collaborative group focused on delivering best-in-class CX solutions to mid-market businesses between 50 and 500 employees
- We operate with a customer-first mindset, move fast, and genuinely enjoy what we do
- Whether we’re competing against legacy vendors or helping a customer reimagine their support operations, this team shows up prepared, strategic, and ready to win together
- Partner with mid-market Account Executives to identify, qualify, and develop new Contact Center opportunities across your assigned territory
- Lead needs assessments and discovery conversations to uncover customer pain points and align Zoom CX solutions to business outcomes
- Deliver compelling product demos, presentations, and proposals tailored to each customer’s environment
- Guide deals through the full sales cycle using consultative, value-based selling techniques
- Manage and grow existing accounts through proactive outreach, QBRs, and expansion opportunities
- Drive net-new acquisition by prospecting and developing new customer relationships
- Lead and manage complex sales cycles involving multiple stakeholders and competitive environments
- Collaborate with Solutions Engineers and Channel Partners on co-sell strategies
- Maintain accurate pipeline and forecast data in Salesforce; surface trends and risks to leadership proactively
- Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Application process
- End Date: June 4, 2026
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 53 more jobs at Zoom