Member support, Gaia
£20-30k
3-5 days a week in office
IVF financing made easy
Job no longer available
IVF financing made easy
101-200 employees
Job no longer available
£20-30k
3-5 days a week in office
101-200 employees
Company mission
To ensure that everyone who wants a family, has the chance to try.
Role
Who you are
- High empathy: great awareness of the highly emotional experience that our members are facing
- Detail oriented: high attention to detail when communicating with our members
- Strong communication skills: able to interact with empathy and consistency with our members
- Organised and multi tasker: the role requires to stay on top of all aspects of the onboarding process regarding legal, financial and health topics
Desirable
- Fluent in English
- Excellent communication skills, oral and written
What the job involves
- High empathy: great awareness of the highly emotional experience that our members are facing
- Detail oriented: high attention to detail when communicating with our members
- Strong communication skills: able to interact with empathy and consistency with our members
- Organised and multi tasker: the role requires to stay on top of all aspects of the onboarding process regarding legal, financial and health topics
Salary benchmarks
Our take
Gaia Fertility was founded in 2020 as a response to founder Nader Alsalim and his wife’s personal difficulty with IVF: it took three clinics in two countries, and £50,000 over four years to conceive. Creating the start-up from a patient experience perspective helps them to solve the challenges of intended parents.
Their approach is to take the guesswork out of trying for a baby. They use a personal predictive technology tool, “Gabi”, which has analysed the data from over one million past IVF treatments over 35 years and can compare it with clients information.
There is some well-reasoned concern for vulnerable parents being sold ‘false hope’ in overseas IVF treatments. However, with only 12% of NHS groups offering the recommended number of IVF cycles, Gaia can offer an alternative, specialised care package.
With substantial funding raised in 2022 from high-profile investors, and a growing focus on fertility health in men and women across society, Gaia is well-positioned to disrupt this market and make a real difference in the lives of intended parents.
Freddie
Company Specialist at Welcome to the Jungle
Insights
71% female employees
Company
Funding (last 2 of 3 rounds)
Jan 2025
$14m
EARLY VC
Feb 2022
$20m
SERIES A
Total funding: $37m
Company benefits
- Personal development budget: Everyone in the team is offered $1k per year to spend on building skills and deepening knowledge to take them to the next level of their career
- 25 days holiday: We know how important it is to take time to relax and recharge. Everyone gets 25 days (+ US bank holidays) of leave to take each year and has the opportunity to ‘work from anywhere’ throughout the month of August
- Pension: We’re invested in our team for the long term, including a pension scheme with SMART. We currently contribute 3% as the employer, with an opt-in 5% employee contribution
- Parental support: We offer parent leave and childcare support through our Workplace Nursery benefit
- Stock options: New starters are offered the opportunity to own a bit of Gaia. Everyone gets the same terms of a 1 year cliff and 4 year vesting period
- Fertility support: As a family-building company, we offer support if and when our team members need it. We offer a fertility testing budget alongside side a fixed amount to spend on treatment
Company HQ
Flatiron District, New York, NY
Leadership
Nader Alsalim
(Founder & CEO)Nader began their career as an Associate at Citi. They then spent 8 years at Goldman Sachs as an Executive Director and 4 years at VTB Capital as the Head of Middle East before Founding Gaia in 2020.
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