Program & Business Operations Lead, Airbnb
3-5 days a week in office
Community marketplace for holiday accomodation
Open for applications
Community marketplace for holiday accomodation
1001+ employees
Open for applications
3-5 days a week in office
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- Your attention to detail, organisation, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed
- You should be great at understanding the needs of the airbnb community and defining levers to help them succeed in the platform
- 10+ years of relevant work experience in a dynamic and cross-functional environment. A mix of consulting and operational experiences is preferred. Hospitality or Online Travel Agency (OTA) industry knowledge is a plus
- Ability to manage complex projects and multi-task with excellent organisation skills
- High attention to both details and macro-level outcomes
- Strong verbal and written communication skills
- Ability to take initiatives and deal with uncertainties
- Ability to thrive in a fast-paced, dynamic and ever changing startup environment
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
- Data driven, can do attitude, strategic thinker and passion for new products and solutions
- Comfortable with Excel, SQL
- Strong appetite for working with the Airbnb community
- Requires to be in the Paris office a majority of the weekdays, for collaboration with the Country Manager and the cross-functional teams
What the job involves
- As a Programs and Business Operations Lead, you will work with the Country Manager, France & Belgium to develop and execute strategies to grow the success of the Airbnb Platform in your territory
- You will also align the functions operating in your country behind common objectives and work with other teams in the organization on cross border projects
- You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace
- Define the key objectives and priorities for France and Belgium, with the Country Manager and all cross-functional teams
- Identify, evaluate and prioritise initiatives and operational projects that align with company strategies and country strategies
- Develop integrated country strategies based on business needs, opportunities presented by ever-changing regulatory landscape and previous learnings
- Build the analysis and frameworks that will support the decisions taken in the country to achieve the goals
- Monitor and review the rhythm of the country activities such as Monthly Business Reviews, Quarterly Business Reviews, and other cadenced metrics to identify growth opportunities with an eye toward long term value creation
- Partner with key stakeholders across different functions to understand, scope and implement operational improvements or perform analysis to inform strategic decision-making which aligns with the overall country strategy
- Drive the agenda of the weekly “French Leadership Committee meeting”
- Be the main point of contact for cross-functional teams in the country to get feedback and provide insights on key initiatives
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company values
- Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere
- Be a Host: We're caring, open, and encouraging to everyone we work with
- Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow
- Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality
Company HQ
Showplace Square, San Francisco, CA
Articles
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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