Onboarding Manager / Junior Customer Success Manager, nilo
German-speaking
+ Equity options
Platform for mental health support at the workplace
Job no longer available
Platform for mental health support at the workplace
201-500 employees
Job no longer available
+ Equity options
201-500 employees
Company mission
To empower and support companies and their individuals to enhance their mental well-being in order to become healthier and more successful.
Role
Who you are
- Customer Focus: You are passionate about building strong relationships and understanding customer needs
- Communication Skills: You can explain concepts clearly and enjoy engaging and inspiring customers with your outgoing way of communication
- Proactive Mindset: You take initiative, organize yourself well, and bring fresh ideas to the table
- Technical Savviness: You are comfortable working with digital platforms and tools and can guide others in using them effectively
- Team Player: You thrive in collaborative environments and value working together towards shared goals
- Language Skills: You are fluent in German and English;; additional languages are a plus
- Optional: Experience: Proven experience in Onboarding, Customer Success, or a similar role—preferably in a digital or SaaS environment
What the job involves
- As an Onboarding Manager in our Customer Success Team, you will play a pivotal role in ensuring our customers have a smooth and impactful start with our solutions
- You will guide new customers through the onboarding process, address their individual needs, and establish the foundation for long-term, successful partnerships
- Customer Onboarding: You will manage the end-to-end onboarding process, ensuring customers quickly adopt and benefit from our platform and services
- Training and Enablement: Conduct onboarding sessions and trainings to explain our services and digital tools while answering any customer questions
- Small Account Management: Take responsibility for managing smaller clients, guiding them with check-ins to increase usage of our services and ensuring they maximize the value of their contracts
- Collaboration with the CS Team: Work closely with the Customer Success, Sales and the Support Team to ensure a seamless customer journey
- Process Optimization: Continuously improve and refine our onboarding workflows to make them even more effective for our clients and drive automation
- Measuring Success: Track onboarding progress, measure milestones, and ensure customers achieve their goals from day one
Our take
Employee mental health and well-being are increasingly being spotlighted, as employers realise that it's both financially and socially responsible for them to take an active role in supporting their employees. Corporate mental health platform nilo is one way that employers can do this, providing access to therapists and helpful digital content all in one place.
The company's comprehensive approach enables it to stand out in the growing corporate mental healthcare sector. But this also presents a challenge, as each facet of its solution much be competitive against more niche rivals. The company is off to a good start though, having secured funds to support the expansion of its offering and footprint.
Serving around 500 clients in Europe, nilo has secured a position amongst market leaders for corporate mental health support in the region. The company has referenced an ambitious growth strategy as the next step in its progression, with aims to explore how AI and other innovations can be used to deliver the best value for its clients.
Freddie
Company Specialist at Welcome to the Jungle
Insights
87% employee growth in 12 months
Company
Funding (1 round)
May 2022
$9.4m
SEED
Total funding: $9.4m
Company benefits
- A strong company culture characterized by team spirit, empathy, respect, trust, courage, and innovation
- Psychological safety onboarding in your first weeks
- Free access to the nilo.health app
- Enjoy working abroad for up to 90 days per year
- Flexibility to work fully remotely, in-office, or a bit of both
- Urban Sports Club membership at a discounted price
- Equity options - you benefit from any increase in the nilo's valuation that you've helped to create
- Regular team and company events (in compliance with the COVID19 regulations)
- Bring your dog to work, we have office dogs in both the Berlin & Munich location
- 30 days of vacation
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Jonas Keil
(Co-Founder & CEO)Previously worked for BCG Digital Ventures and different startups before co-founding nilo.health in 2019.
Salary benchmarks
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