IT Support Engineer, DUCO
Temp to Perm
$75-90k
+ Performance-based bonus
Data integrity and reconciliation services
Open for applications
Data integrity and reconciliation services
101-200 employees
Open for applications
$75-90k
+ Performance-based bonus
101-200 employees
Company mission
Duco's mission is to make managing data easy.
Role
Who you are
- The ideal candidate will have a blend of technical expertise, leadership skills, and an understanding of business needs
- This is a 6-month contract role with potential for conversion to a full-time, permanent position contingent on business needs
- 2+ years of previous experience in an IT role
- Previous experience working with global IT teams across multiple timezones
- Previous experience managing IT assets
- Previous experience managing corporate network, including network components
- Extensive knowledge of Google Workspace, JIRA, and Confluence
- Extensive knowledge of SAAS tooling and management
- Extensive experience of implementing and managing IAM platforms
- Extensive experience of managing MDM solutions across different platforms
- Extensive experience with Windows, Mac and Linux hardware based devices
- Ability to work in a fast-paced and collaborative environment where you may be responsible for developing novel solutions
- Excellent problem-solving skills and ability to think strategically
What the job involves
- We are looking for an IT Support Engineer to be responsible for managing and optimising the company’s IT systems and support services
- This includes overseeing network administration, systems management, hardware management and deployment, cybersecurity, and collaborating with other departments to align IT initiatives with the company’s overall objectives
- Execute on strategic IT, infrastructure, and Infosec projects
- Support the day-to-day activities of the IT Ops team to ensure timely resolutions of technical issues
- Maintain IT policies, procedures, and documentation for team processes
- Ensure service level agreements (SLAs) are appropriate and met
- Manage and provide oversight on hardware and software management
- Support IT incident and problem management
- Support in implementing a strategic long-term IT roadmap and strategy
- Ensure security and availability of networks, hardware, peripherals and enterprise network
- Support in the optimisation of IT Costs
- Support in the IT Supplier management of NA
- Own hardware lifecycle in NA
- Support in maintaining network infrastructure in the NA region
Our take
Enterprises capture and generate a vast amount of business-critical data, but inconsistencies in formating and difficulty in reporting across multiple data silos can make it extremely difficult to actually use this data for operational decision making. Duco exists to solve this problem with a no-code platform to reduce the complexity of a company's data stack, processing, reconciling and drawing insights from data without requiring any special expertise.
Duco's no-code approach, using natural language processing to manage queries, means that decision makers can directly poll data without relying on technical teams or external firms. This leads to cost savings, which have generated a return on investment for Duco's customers in less than a year. So far, Duco's services have been taken up by major firms such as HSBC, Lloyds Bank and Santander, to name just a few.
The company has expanded into Asia and is using investment to further refine the product, allowing it to solve more complex data problems for its clients. As more and more companies realise that there is an easier alternative to reconciling their data than doing it by hand, Duco, having refreshed its leadership in 2026, is in an excellent position to continue its rapid growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (1 round)
Jan 2018
$28m
SERIES B
Total funding: $28m
Company benefits
- Unlimited Holiday
- Success Share Bonus Payments
- Private Medical Insurance
- 4X salary life assurance
- Spot Rewards
- Enhanced Family Leave
- Pressure-off Fridays
- Milestone moments
- Health Cash Plan
- Home Working Allowance
- Employee Assistance Programme (EAP)
- Cycle to Work and Tech Scheme
- Electric Car Leasing Scheme
Company HQ
Farringdon, London, UK
Leadership
Christian Nentwich
(Founder & CEO)Prior to Duco, Christian founded Systemwire, which exited to Message Automation and further to Broadridge. Holds a BSc and PhD in Computer Science from University College London.
Michael Chin
(Senior Advisor)Also a Member of the Board of Directors at IPC Systems and EC1 Partners. Previously CEO at Duco, Head of Broadway Technology at Bloomberg and was a Managing Director at Refinitiv.
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