Strategic Account Management Team Lead, Papaya Global
Global workforce management and payroll platform
Open for applications
Global workforce management and payroll platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
Papaya's mission is to automate companies' global payroll and accelerate success.
Role
Who you are
- Bachelor's degree in business, marketing, or a related field
- At least 3 years’ experience in a team lead role
- 5-7 years' experience in account management or sales
- Must demonstrate effective leadership, negotiation and problem-solving skills
- Proven track record in both developing new relationships and nurturing existing ones, particularly with mid-level accounts
- Excellent interpersonal and communication skills
- Proficiency with CRM software and project management tools
- Strong analytical and problem-solving abilities
- Knowledge of Payroll, HRIS, or Fintech industries
- Collaborative team that is easily adaptable to a fast-paced environment
What the job involves
- The Account Manager is a key player responsible for nurturing and growing client relationships within our enterprise-level accounts. Collaborating with the Director of Account Management, you'll drive revenue generation, manage partnerships, and contribute to RFPs
- Manage, mentor, and inspire a regional Account Management team to achieve their goals and consistently excel
- Collaborate with internal teams, including Legal, Operations, Customer Care, Payments, and Finance, to provide seamless support for your team
- Demonstrate proven client relationship skills with strong negotiation and influencing capabilities
- Exhibit strategic thinking, superior presentation skills, and effective communication
- Work with the team to build and maintain strong client relationships by understanding their unique needs, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met
- Drive revenue growth by identifying upselling and cross-selling opportunities within client accounts. Collaborate with the Director of Account Management and internal teams to develop and implement amendments for new solutions
- Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future goals
- Collaborate with the Director of Account Management and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals that showcase the company’s value proposition and participating in RFP interviews with the Sales team
- Strive to achieve individual and team KPIs as defined by the organization, continuously monitoring progress and taking corrective actions as needed. Ensure alignment with the Service Delivery team and proactively address issues
- Optimize client interactions and sales strategies by utilizing playbooks and processes, providing valuable feedback and suggestions for process improvements based on real-world client experiences
Our take
Papaya Global provides remote HR services such as cloud-based payroll and job boards to help support companies with international workforces. The company also uses its cloud-based technology to provide solutions to the complexity of international financial compliance and workplace regulations.
Remote working opportunities have resulted in many workforces becoming globalized, with companies hiring staff outside of their home country. This results in complex challenges regarding human resource infrastructure. Papaya Global offers a single service that allows companies to consolidate and streamline payroll and keep track of their global employees.
The unicorn company has seen considerable success, as its flexible and scalable, platform grew massively as the industry saw an increased demand for remote workforce management services. Its partnership with Mesh Payments completely eliminates the need for employees to cover their business expenses upfront and its acquisition of Azimo, has enabled Papaya to expand its platform globally and further expand the services it provides (such as its recently launched its fully automated, embedded payments platform, Papaya Global Payroll Payments.)
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
45% female employees
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES D
Mar 2021
$100m
SERIES C
Total funding: $439.5m
Company benefits
- Paternity / Maternity Leave - 10 fully paid days
- Birthday Off and a $75 gift
- Second language courses paid for
- $7,000 bonus after three full years at the company
- 20 days PTO
- Gym on-site or $550 annual reimbursement for gym membership / other fitness activities
- Monthly allowance for meal vouchers
- Mac or PC
- Yearly budget per region for local community impact initiatives
- $75 per month for remote work allowances
- $500 budget for online courses, classes, seminars, or other developmental activities
- Annual company offsite
Company values
- Empowering our employees
- Work as a team
- Think fast and act fast
- Diversity
Company HQ
Theater District, New York, NY
Articles
Leadership
Eynat Guez
(CEO)Previous experience as an HR & Operations Manager at LR GROUP, and Project Manager at Cellcom Guinée. Became CEO of Relocation Source for 7 years, and then was CEO of Expert Source.
Ofer Herman
(CTO)Previous Senior Director of Engineering at Phoenix Technologies, and VP of Research & Development at GooMe Interactive. Co-founded Vidmind as the VP of R&D and became CTO after 3 years.
Ruben Drong
(Chief Innovation Officer)Co-founded AASL, and then co-founded and was CEO of MRD-IT solutions and SafelyGuard.
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