GTM Systems Manager, Mimecast

• Required: Hands-on experience administering Gong, including familiarity with Forecasting, Engage, and Conversational Intelligence modules
• Experience managing LinkedIn Sales Navigator or similar sales engagement/prospecting tools
• Demonstrated interest or experience in applying AI tools and capabilities within a GTM or sales technology environment
• Prior experience leading, managing, or mentoring a small team, ideally with a focus on data quality, data operations, or systems administration
• Strong understanding of GTM workflows, including sales process, forecasting, and pipeline management
• Experience working within a global, cross-functional Rev Ops or GTM Systems team structure
• Excellent project management skills with the ability to juggle multiple stakeholders and priorities
• Strong analytical mindset with a keen eye for data accuracy and process improvement
• Excellent communication skills, with the ability to translate technical system concepts to non-technical stakeholders

Desirable

• We are looking for a GTM Systems Manager to own and administer the core revenue intelligence platform that powers our go-to-market organization
• This role sits at the intersection of Revenue Operations and GTM Systems, with primary ownership of Gong (including Forecasting, Engage, and Conversational Intelligence), LinkedIn Sales Navigator and Kernel
• The ideal candidate is passionate about applying AI within the broader GTM tech stack and is excited to lead a small team responsible for data quality and completeness across our systems
• This is a hands-on, high-impact role for someone who understands both the technical administration of GTM tools and the strategic value they unlock for Sales, Marketing, and Customer Success teams
• Serve as the primary system owner for Gong, managing strategy, configuration, integrations, and platform health across Forecasting, Engage, and Conversational Intelligence modules
• Own the end-to-end administration of LinkedIn Sales Navigator, including license management, integration with CRM, and adoption tracking
• Continuously evaluate and optimize platform workflows to ensure GTM teams are extracting maximum value from Gong and adjacent tools
• Troubleshoot platform issues, manage vendor relationships, and act as the primary escalation point for Gong- and Sales Navigator-related requests
• Champion the adoption of AI-driven capabilities across the GTM tech stack, including AI features within Gong (e.g., forecasting models, conversation intelligence insights, deal risk signals) and other GTM tools
• Identify opportunities to leverage AI to improve rep productivity, forecasting accuracy, and pipeline visibility
• Stay current on emerging AI capabilities within the revenue intelligence and sales engagement space, and make recommendations for adoption
• Manage and provide oversight to a team responsible for data quality across GTM systems core CRM (SFDC)
• Establish and enforce data governance standards, ensuring accurate, consistent, and complete data flows between Gong, CRM, and other GTM tools
• Develop processes and dashboards to monitor data hygiene, identify gaps, and drive continuous improvement
• Vendor manage Kernel our AI partner for data accuracy
• Partner closely with the global GTM Systems team to align on architecture, integrations, and system roadmap
• Collaborate with Revenue Operations to ensure Gong and Sales Navigator data supports forecasting, pipeline management, and reporting needs
• Work with Sales, Sales Enablement, Marketing, and Customer Success stakeholders to gather requirements and translate them into system configurations and workflows
• Support onboarding, training, and enablement efforts to drive adoption and best-practice usage of Gong and Sales Navigator