Customer Operations Associate, Liberis
Polish Speaker
£35-42k
3-4 days a week in office
A new era in embedded finance
Job no longer available
A new era in embedded finance
201-500 employees
Job no longer available
£35-42k
3-4 days a week in office
201-500 employees
Company mission
To supercharge the power of small businesses all over the world - delivering the financial products they need to grow.
Role
Who you are
- Fluent in both English and Polish
- Customer focus and keenness to explore new ways to improve the customer journey and experience
- Confidence to ask questions, to understand the product and processes you are involved with
- Creativity, resilience, and adaptability
- Hunger for development
- A team player who fills in when needed for other in-life teams and colleague
What the job involves
- Give our customers a best-in-class experience: Be the main point of contact for our customers, irrespective of their concern. Perform admin tasks for in-life customers using Salesforce CRM and other software tools to make the customer journey quick, positive, and frictionless
- Manage customer feedback: You will be the first point of contact for customer feedback and will go into dialogue with our customers via phone, email, or social media. You will identify opportunities for improvement based on customer feedback and collaborate with other departments to implement them
- Ensure our customers are funded as quickly as possible: Effectively manage your pipeline and workload and ensure our customers receive their funds quickly, smoothly and within our set SLAs
- Play a key role in how our customers see us: Ensure a consistently high NPS score via effective customer issue prevention and resolution and keep an eye out on our Google and Trustpilot reviews, encouraging customers to leave feedback during any interaction
- Be the voice of the customer to the rest of the business: Bring the customers closer to our internal stakeholders and decision-makers by collating and sharing meaningful customer feedback and run regular call-listening sessions for the business
- Get involved in various projects: This is an opportunity, not an obligation. We do encourage all our employees at any level to produce ideas and present them. If the idea gets approved by key stakeholders, you do have the opportunity to lead a small project yourself or support a bigger project with your input
Salary benchmarks
Our take
London-based Liberis offers small businesses a new way of securing financing. By taking an agreed % of customer credit and debit card takings, Liberis has created a brand new system of repayment, meaning small businesses no longer have to rely on traditional financing. Whilst small businesses are a cornerstone of the global economy, they are continuously turned away by traditional lenders, hence Liberis has been able to harness a crucial part of the global market whilst boosting small business.
Liberis isn't the only 'pay-as-you-earn '-style finance provider: it competes with similar schemes provided by the likes of Amazon and PayPal. Nonetheless, it has seen rapid growth and has funded around $3B to over 50,000 SMEs across the UK, Europe, and the US. This can be accredited to the platform's use of machine learning to understand a customer's risk profile, and hence the maximum funding options available to them. Its other standout feature is its frictionless end-to-end funding experience, which uses a single API integration to accelerate the timeline from application to finance.
Liberis operates an impressive global partner network that consists of eCommerce platforms. It has raised significant funding that will enable it to grow its European and US presence with new partners as well as established ones like eBay US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2021
$46.1m
LATE VC
Dec 2020
$66.8m
LATE VC
Total funding: $155.7m
Company benefits
- 25 days holiday a year, with 3 additional days taken over the Christmas & New Year periods. Option to buy and sell holiday days
- Annual Bonus Scheme. % based on a combination of company performance and your individual performance
- Clear and transparent Commission Scheme to motivate and reward our Sales teams
- Life Assurance at 3x annual salary
- Learning fund. If you’ve got skills you’d like to develop, we’ll give you £1,000 a year to go for it
- Our partnership with mental health platform ‘Unmind' offers support for a huge range of needs, from work-life balance and personal growth to counselling
- After 2 years of continuous service you can take a sabbatical for up to 3 months
- Learning time, we give a development allowance of 32 hours per calendar year (4 days). This allowance is designed to give you protected time to focus on learning - whether that’s developing new skills, exploring areas of interest or simply building on your current strengths. It’s all about helping you grow and perform at your best!
- Pension scheme. 5% employee (option to pay more) / 4% employer contributions
- Primary carers. 20 weeks at full pay after 26 weeks of service
- Secondary carers. 12 weeks at full pay after 26 weeks of service, with an option to split time off within the first 12 months of birth or adoption
- Fertility support. 2 days for partner per cycle, 5 days for woman per cycle
- Medical cash plan. Claim money back towards the cost of your essential everyday healthcare, such as dental, optical, physio and GP appointments
Company HQ
Shepherd's Bush, London, UK
Leadership
Rob Straathof
(CEO)Previously founded Taste 2. Experience as Director for Newable Business Finance Ltd, Non Executive Director for Folkefinans AS, Director for Everline Financial Services.
Share this job