Client Success Specialist, Codeless
Content production company
Job no longer available
Content production company
21-100 employees
Job no longer available
21-100 employees
Company mission
To bring clients the best SEO-optimized content.
Role
Who you are
- 2+ years agency / client-facing experience
- SEO experience preferred (you need to be able to communicate SEO with our clients)
- Excellent verbal and written communication skills
- Good problem-solving abilities
- Team management skills and attention to detail
- Must be comfortable on Zoom / Camera meetings
- Personable, confident, and people-driven
- You love having conversations with other people
What the job involves
- We are looking for a Client Success Specialist to join our growing team
- You'd be directly under our Client Success Manager, and your role is centered around building relationships with our clients, communicating success, understanding their problems and relaying them to the proper internal teams, and helping to expand / retain key accounts
- Develop relationships with clients for the long-term
- Take and help lead client success and strategy meetings with Senior SEO leaders
- Your day heavily revolves around being on Zoom and client calls with 1-2 members of our team, and 1-3 members of our client's team
- You must be comfortable on Zoom, having conversations, and building real relationships
- Coordinate calls and lay out clear agendas
- Relay key information from client success and strategy calls to managers and specialists internally
- Onboard new clients to our services and coordinate the proper internal teams to deliver above and beyond levels of service quality
- Take clients from signing contracts to integrating in our Slack, kickoff calls, and more
- Receive and act on client feedback, informing the right parties on conflict resolution
- Capture client testimonials
- Summary: your goal is happy clients who stay for a long time!
Our take
Codeless combines strategy, SEO, writing, design, and video in order to produce long-form articles for some of the biggest SaaS, service, and affiliate brands in the Internet’s most competitive spaces, helping them to grow.
The quality of its work and respect in the industry is evidenced by its long-standing relationships with its clients. Its involvement with Wordstream continues to build and develop, whilst it has become an integral part of Monday.com’s content production, responsible for nearly 1,000 articles. Essentially, it is standing out amongst its competitors for producing quality content at scale.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company HQ
Lone Tree, CO
Leadership
Jennifer Mongold Cardenas
(President, not founder)Previously served as Director of Operations for Codeless. Experience as Project Manager of Internet Marketing for ZED Digital and Sales Support for White House Black Market.
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