Customer Onboarding Expert, Sweep
Carbon footprint management solution
Job no longer available
Carbon footprint management solution
101-200 employees
Job no longer available
101-200 employees
Company mission
To help businesses track and act on their carbon, so they can become forever companies.
Role
Who you are
- 2+ years of experience in customer success, account management, business development or Customer Onboarding within a SaaS or technology company
- Empathetic and customer-oriented mindset, ensuring a positive customer experience throughout the onboarding journey.
- Comprehensive knowledge of the financial industry, from Private Equity actors to large financial commercial banks
- Expertise in Sustainable Finance / ESG and regulations is a (big) plus
- Excellent communication and interpersonal skills
- Strong problem-solving skills and ability to connect the dots
- Knowledge of CRM tools and customer success platforms, Intercom is a plus
- Experience working in a SaaS company ideally in the B2B Enterprise space is a plus
- Ability to develop and execute account plans for complex organizations
- Ability to lead intricate negotiations
- You are strong in building relationships with customers and work across teams
- Empathetic and customer-oriented mindset, ensuring a positive customer experience throughout the onboarding journey
- You are quick on your feet, but when it comes down to it you value quality over quantity
- You are open to constructive feedback
- You are enthusiastic, self motivated and autonomous
- You have Exceptional ability to communicate and foster positive business relationships
- You care about our mission to create a better future for all of us
- Proficient in French and English
What the job involves
- Provide initial training and support along our online training platform Sweep School, answering questions, and helping the customer overcome any initial hurdles or obstacles.
- Tailor the Onboarding plan to our customer´s needs and preferences to ensure that they are well onboarded, autonomous and successful on Sweep
- Be the primary point of contact for the customer during the Onboarding phase and build strong, relationships with your customers by staying in regular contact
- Contribute to the continuous improvement of our Onboarding process, materials
- Maintain accurate records of customer interactions and onboarding progress and generate regular reports to track onboarding metrics and present insights
- Educate customers on how to make the most of our software, effectively addressing their specific business needs and challenges
- Collect feedback from customers during the onboarding process to identify areas for improvement and address potential pain points
- Collaborate with the product team to communicate customer insights and influence product enhancements to drive customer satisfaction
- Gather relevant insights about the customer that are relevant for the implementation team during the onboarding phase to inform the implementation team
- Build the foundation for renewals & upsells by identifying customer needs in close collaboration with the implementation and Sales team
- Collaborate with the Customer Success Managers (CSM) to connect the dots between Onboarding and long term customer success
- Monitor and manage our contact support channels to answer requests from your customers and solve issues fast and efficiently
- Triage requests to the relevant teams
- Aggregate customer feedback to continuously improve our help & training content in collaboration with our enablement team
Our take
Even as eco-friendly sentiment increases, the vast majority of companies aren’t measuring their emissions accurately and regularly. And, with ESGs and carbon-tracking ramping up the corporate agenda, companies are scrambling for solutions, especially in light of the coming sustainable reporting regulations.
Sweep, which targets carbon management in large enterprises at the FTSE 500 level, delivers software that enables users to "take control of their climate journey" - with a toolsuite that makes carbon data collection, security and analysis seamless and automated.
With Sweep, the burden on companies to track their impact is lessened, leaving them to focus on actively reducing their carbon footprint and contributing to global net-zero efforts. Though there are other players in the market, such as Plan A, Watershed, and Emitwise, Sweep has secured itself a leading position with smart partnerships and a deep focus on the specific tech requirements of the space.
The company has seen good funding, being one of the best-funded carbon management platforms on the market. In 2022, Sweep interestingly reported on the ineffectiveness of traditional carbon offsetting - which has for some time been up for debate - and published a carbon reduction methodology designed to "limit financial and reputational risks and add moral weight to corporate climate programmes". It is now partnering with technology companies like 3Degrees and Urbanomy to build new decarbonisation strategies for businesses.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Apr 2022
$73m
SERIES B
Dec 2021
$22m
SERIES A
Total funding: $100m
Company benefits
- Lunch voucher
- Health insurance entirely free for you and your family
- RTT
- Trust and flexible working hours
- Personal development training fund
- Global and team offsites
- Hybrid environment (At least 1 day per week at the office)
Company HQ
Antigone, Montpellier, France
Leadership
Rachel Delacour
(CEO)Previously Co-Founder & CEO of BIME which was acquired by Zendesk. Rachel has extensive experience as a board member alongside her role as CEO and co-founder of Sweep.
Yannick Chaze
(CTO)Worked at Zendesk for four years, ultimately as a Senior Engineering Manager. Former Lecturer at Polytech Montpellier.
Raphael Güller
(CDO)Worked at Zendesk for four years, ultimately as Creative Director. Has also been Creative Director at Neue Zürcher Zeitung.
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